Najadan Valentine
Piedmont,SC
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
CSR
First Franklin Financial
Laurens, SC
10.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Laboratory Technician
The Blood Connection
07.2021 - 09.2022
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
Customer Service Representative
TD Bank
Greenville, SC
09.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor - Elementary Education
Claflin University
Orangeburg, SCHillcrest High School
Simpsonville, SC06.2010
Skills
- Laboratory safety protocols
- Sample preparation
- Microscopy techniques
- Lab result interpretation
- Safety compliance
- Research and documentation
- Hazardous materials handling
- Hazardous waste management
- Medical terminology
- Medical laboratory procedures
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Professional telephone demeanor
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
Timeline
CSR
First Franklin Financial
10.2024 - Current
Customer Service Representative
TD Bank
09.2022 - 10.2024
Laboratory Technician
The Blood Connection
07.2021 - 09.2022
Bachelor - Elementary Education
Claflin University
Hillcrest High School