Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najae Taylor

Westland

Summary

Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills. Ready to use and develop leadership and customer service skills in a customer service role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Daycare Assistant

Maybury of Canton Child Care
03.2024 - Current
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Restocked supplies and personal hygiene products for use by students.
  • Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Busser

Fleming's Prime Steakhouse & Wine Bar
11.2023 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.

Baby Sitter

Terrell Family
12.2011 - Current
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Offered top-notch care to 3 children at once, ranging in age from 2 months to 14
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Organized and cleaned home after activities by picking up toys and sanitized for tidy home when parents arrive
  • Maintained safe environments at all times

Shift Supervisor

Starbucks
02.2021 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Education

Certificate - Doula

Naturopathic Health Institute
Mount Pleasant, MI

Lincoln High School - Diploma

Lincoln High School
Warren, MI
06.2018

Skills

  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Clear communication
  • Time management
  • Decision-making support
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Microsoft Office Suite

Certification

  • Driver's License, 08/01/18, 08/01/25
  • CPR Certification, 02/01/24, 02/01/26

Timeline

Daycare Assistant

Maybury of Canton Child Care
03.2024 - Current

Busser

Fleming's Prime Steakhouse & Wine Bar
11.2023 - Current

Shift Supervisor

Starbucks
02.2021 - 02.2024

Baby Sitter

Terrell Family
12.2011 - Current

Certificate - Doula

Naturopathic Health Institute

Lincoln High School - Diploma

Lincoln High School

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Najae Taylor