Najaf Fatima

Houston & Austin, TX | November 2024 – October 2025

And Dallas, TX | December 2025

• Supported Morris & McDaniel assessment events for police and fire department testing at the NRG Center (Houston) and Austin Fire Department and City of Dallas.
• Checked in candidates, verified identification, and ensured compliance with all testing protocols.
• Maintained exam integrity by monitoring testing rooms and securing all testing materials.
• Assisted assessors and coordinators with setup, timing, and post-test documentation.
• Provided professional, courteous support to candidates throughout the assessment process.

• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Provide front-line customer service and resolve inquiries efficiently in a fast-paced retail environment.
• Handle transactions, returns, and problem-solving with attention to accuracy and professionalism.
• Recognized for reliability, punctuality, and strong communication skills.

* Processed customer orders quickly and accurately while maintaining excellent customer satisfaction.

* Supported team operations and ensured compliance with food safety and cleanliness standards.