Najah Aziz

• Managed and processed expense reports through the Concur system, ensuring accuracy and timely submissions.
• Performed heavy scheduling duties, maintaining and updating calendars for Director through Outlook to optimize time management and reduce conflicts.
• Assisted in the creation and distribution of newsletters and correspondence, maintaining a clear and professional tone.
• Conducted general administrative duties, including filing, ordering office supplies, and arranging messengers and catering services.
• Arranged comprehensive travel itineraries, including hotel bookings, car transportation, and additional accommodations.
• Assisted with special projects as assigned, contributing to their success through meticulous planning and execution.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

• Created strategies for community engagement and coordinated fundraising events.

• Managed event budgets and ensured adherence to financial guidelines.

• Evaluated donation and sponsorship requests and made funding recommendations.
• Delivered high-level administrative support to board during regular operations and special meetings.
• Improved event attendance rates by strategically planning, promoting, and managing community events.

• Scheduled appointments with applicants to gather information and explain benefits processes.
• Communicated with people from various cultures and backgrounds on application process.
• Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
• Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
• Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
• Answered management and employee questions, interpreted contracts and resolved issues.
• Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.