Najah Berry
Las Vegas,NV
Summary
Dynamic professional with a proven track record making sure to enhancing customer satisfaction and team productivity through expert customer service skills and effective communication. Skilled in electrical troubleshooting and customer relations, I excel in environments requiring technical expertise and exceptional service. My dedication has contributed to significant referrals, showcasing my ability to merge technical skills with sales abilities.
Overview
8
8
years of professional experience
Work History
Install Support
3 Day Blinds
2022.08 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Contributed to the growth of the company through referrals and positive word-of-mouth from satisfied clients.
- Enhanced client trust and confidence through clear communication, explanation of services, and addressing any concerns promptly.
- Increased team productivity by collaborating effectively with fellow technicians, sales representatives, and clients.
Electronics
Walmart
2019.06 - 2019.09
- Provided expert guidance on proper handling techniques for specialized equipment such as electronics or artwork, preventing damage during transit.
- Mentored junior team members, sharing expertise in electronics services best practices to promote career growth within the organization.
- Mastered industry-standard software tools for electronics design and simulation, increasing efficiency in project completion.
- Enhanced product reliability through rigorous testing of electronics components and systems.
- Assisted in maintaining a well-stocked electronics department, ensuring product availability for consumers.
Tire and Lube Technician
Walmart
2016.08 - 2018.03
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
- Computed and recorded totals and transactions using Software and Software.
Education
General Study - High School
James Madison Academic Campus
Milwaukee, WI05.2016
Skills
- Sales abilities
- Upselling skills
- Customer Service
- Troubleshooting skills
- Electrical Troubleshooting
- Telecommunications
- Customer Relations
Timeline
Install Support
3 Day Blinds
2022.08 - Current
Electronics
Walmart
2019.06 - 2019.09
Tire and Lube Technician
Walmart
2016.08 - 2018.03
General Study - High School
James Madison Academic Campus
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