Najah Chavis

Responsible for adopting celebrity clients’ voice and working alongside that client to make sure their social presence is “on brand.” Curated and segmented editorial content to increase engagement and channel growth. Consulted with up and coming talent on how to create and navigate social media.

Created successful ecommerce store with a strong emphasis on personalized service. Oversaw successful website launch and continuing operation. Increased conversion rate and traffic through
social media marketing and promotions. Marketed new products with regular website updates. Created and wrote ads for items and offered sales promotional content. Documented all customer inquiries and comments thoroughly and quickly alleviating problems with customer retention. Answered customer questions via email and social media about product availability and shipment times. Ordered supplies, kept inventory, and fulfilled orders. Coordinated shipping of merchandise in the US and Canada.Monitored and analyzed revenue generation from website traffic information keeping quickbooks updated. Placing merchandise orders with vendors keeping them accountable for projected deadlines and scheduling pick ups and shipments. Created and paid invoices.

Responsible for the day-to-day management of the shopshai.com website. Product data management, ensuring that all product data is on the website including images, descriptions, product detail, and prices. Driving the sales performance of the e-commerce platform. Managing and executing promotional campaigns .Providing insights on customer shopping trends to support assortment selection and identify assortment gaps. Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments. Working closely with demand planning and warehousing team in order to ensure smooth order fulfillment