Najah Davis
Orlando
Summary
Facilitated superior customer service experiences while ensuring efficient workflow management and nurturing team effectiveness in high-energy retail contexts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electronics Associate
Walmart
South Hill, VA
07.2025 - 12.2025
- Developed training materials for staff on electronic product features, improving customer knowledge and satisfaction.
- Implemented inventory control measures to reduce waste and optimize stock levels for efficient operations.
- Mentored junior technicians in best practices for electronics assembly, fostering a culture of continuous learning.
- Developed strong relationships with suppliers, negotiating favorable pricing on high-quality components.
Stocking & Sales Floor Support
Walmart
South Hill, VA
05.2025 - 07.2025
- Stocked merchandise efficiently while maintaining shelf accuracy and presentation.
- Supported overnight and high-volume stocking needs.
- Helped ensure freight was processed quickly and safely.
Service Desk & Financial Services Support
Walmart
South Hill, VA
01.2026 - Current
- Assisted customers with returns, exchanges, money services, and problem resolution.
- Handled sensitive transactions with accuracy and professionalism.
- Helped de-escalate customer concerns and provide solutions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Cross-Department Support
Walmart
South Hill, VA
- Assisted in apparel, cart retrieval, zoning, and general floor support.
- Adapted quickly to staffing needs across departments.
- Maintained store cleanliness and safety standards.
Cashier/Sales Associate
Tractor Supply Co.
La Crosse, VA
08.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by balancing funds throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Managed inventory levels, ensuring stock availability on sales floor.
- Promoted loyalty programs to enhance customer engagement and retention.
- Collaborated with team to maintain a clean and organized store environment.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
ExxonMobil
05.2022 - 07.2022
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, ensuring satisfaction through knowledgeable recommendations.
- Handled cash transactions accurately, maintaining financial integrity in daily operations.
- Collaborated with team members to optimize service delivery and enhance customer experience.
- Adapted quickly to changes in policies and procedures, ensuring compliance and consistency in service.
- Maintained cleanliness and organization of the workspace, promoting a welcoming environment for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Housekeeper/Waitress
Cooper’s Landing Inn & Tavern
05.2021 - 09.2021
- Ensured cleanliness and organization of guest rooms and common areas.
- Performed laundry duties, including washing, folding, and ironing linens.
- Maintained inventory of cleaning supplies and requested replenishments as needed.
- Assisted with setup and breakdown of event spaces for dining services.
- Collaborated with team members to meet daily housekeeping goals effectively.
- Reported maintenance issues promptly to ensure timely resolutions for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Prepared and cooked menu items to ensure quality and consistency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Wilson’s BBQ
09.2021 - 05.2022
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Efficiently managed order processing and delivery, maintaining high standards of accuracy.
- Assisted in training new staff on menu items and service protocols to uphold quality standards.
- Collaborated with kitchen staff to ensure timely food preparation and presentation consistency.
- Adapted quickly to changing menu items and special requests, demonstrating flexibility in service delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Janitorial Associate
Kellermeyer Bergensons Services
Boydton, VA
08.2020 - 05.2021
- Maintained cleanliness and sanitation in assigned areas, adhering to safety protocols.
- Operated cleaning equipment efficiently to ensure thorough facility upkeep.
- Assisted in inventory management of cleaning supplies, ensuring stock availability.
- Reported maintenance issues promptly to facilitate timely repairs and minimize disruption.
- Collaborated with team members to optimize daily cleaning schedules and workflows.
- Conducted routine inspections to ensure compliance with health and safety standards.
- Increased efficiency by regularly inspecting workspaces for any needed repairs or maintenance issues that required attention from other departments.
- Supported event setup and teardown processes, ensuring spaces were clean and presentable for meetings or presentations.
- Aided in emergency preparedness efforts by keeping exits clear of debris and ensuring fire extinguishers were accessible at all times.
- Collaborated with fellow janitorial team members to complete large-scale projects in a timely manner.
- Received positive feedback from management regarding overall facility cleanliness leading to an increased sense of pride within the organization.
- Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
- Upheld a high standard of cleanliness throughout the facility by performing regular deep-cleaning tasks on floors, windows, restrooms, and common areas.
Education
High School Diploma -
Bluestone High School
Skipwith, VA05.2019
Skills
- Team support & workflow coordination
- Customer service & conflict resolution
- Inventory management & stocking efficiency
- POS systems & financial services transactions
- Online order fulfillment & order accuracy
- Merchandising & visual presentation
- Training & mentoring new associates
- Multitasking in high-volume environments
- Safety, cleanliness, and compliance standards
- Customer support
- Electronics troubleshooting
- Test equipment operation
- Hardware debugging
Certification
- CET - Certified Electronics Technician
Languages
Spanish
Limited Working
Timeline
Service Desk & Financial Services Support
Walmart
01.2026 - Current
Electronics Associate
Walmart
07.2025 - 12.2025
Stocking & Sales Floor Support
Walmart
05.2025 - 07.2025
Cashier/Sales Associate
Tractor Supply Co.
08.2022 - 12.2022
Customer Service Associate
ExxonMobil
05.2022 - 07.2022
Server
Wilson’s BBQ
09.2021 - 05.2022
Housekeeper/Waitress
Cooper’s Landing Inn & Tavern
05.2021 - 09.2021
Janitorial Associate
Kellermeyer Bergensons Services
08.2020 - 05.2021
Cross-Department Support
Walmart
High School Diploma -
Bluestone High School