Najah Hall
Shoreline
Summary
Professional with over 10 years of experience supporting customer-facing operations in retail and commercial environments. Strong background in account support, order coordination, inventory management, and cross-functional collaboration. Known for attention to detail, clear communication, and the ability to manage complex workflows using CRM and data systems. Brings a customer-first mindset with a proven ability to support high-volume accounts while maintaining accuracy and service excellence.
Overview
14
14
years of professional experience
Work History
Retail Partnerships & Commercial Sales Account Manager
Rad Power Bikes
10.2021 - Current
- Managed and grew a portfolio of 120 active retail partners and 30 high-value fleet accounts serving commercial and government clients
- Drove account growth by identifying and executing upsell and cross-sell opportunities
- Partnered with Marketing to deliver custom retail programs and promotions
- Served as the primary point of contact for partner inquiries, issue resolution, and ongoing account support
- Generated new business through outbound prospecting and cold outreach
- Led quarterly business reviews and delivered performance insights to senior leadership on sales trends and partner health
- Monitored competitive activity and retail market trends to identify growth opportunities and potential risks
- Conducted product trainings, demos, and presentations to support retail sell-through and product launches
- Utilized CRM systems to manage accounts, track opportunities, and forecast revenue accurately
- Collaborated cross-functionally with Sales Operations, Marketing, Finance, and Supply Chain to ensure seamless partner execution
- Worked with Finance to resolve billing discrepancies and support timely collections
- Developed and executed customized account plans outlining partner goals, strategies, and growth initiatives
- Managed a high-volume account workload while meeting tight deadlines and maintaining strong attention to detail
Store Manager
Starbucks Coffee Company
02.2019 - 10.2021
- Led day-to-day operations of a multi-million-dollar Starbucks location, driving performance through a people-first leadership approach
- Successfully grew business results while navigating the operational challenges of the COVID-19 pandemic
- Planned and executed staffing strategies, promotional periods, and operational priorities to support sales growth and customer engagement
- Built and sustained a strong store culture by inspiring, coaching, and developing team members to achieve individual and team success
- Served as a dynamic brand ambassador, aligning store operations with Starbucks’ mission and values
- Developed high-performing teams by engaging employees, strengthening skills, and fostering accountability
- Drove operational excellence across customer experience, labor planning, and in-store execution
- Integrated the store into the local Seattle community through outreach, relationship-building, and community engagement initiatives
- Positioned the store as a trusted neighborhood “Third Place” for customers, partners, and the surrounding community
Store Manager
Pier 1 Imports
11.2017 - 01.2019
- Drove store sales by leading by example and ensuring individual and store-level KPIs were consistently met
- Recruited, hired, trained, and onboarded sales associates, maintaining full staffing levels
- Partnered with the District Manager to manage payroll and control labor costs within budget
- Served as the primary talent manager, coaching employees on customer engagement, sales techniques, and merchandising standards
- Collaborated with store leadership to ensure the store was properly inventoried, merchandised, and staffed to deliver an exceptional customer experience
- Enforced all Loss Prevention policies and procedures, including cash handling, banking, cash reconciliation, price adjustments, and opening/closing protocols
- Ensured Point of Sale (POS) compliance and operational accuracy
- Managed inventory through ongoing shrink control and regular inventory counts, including receipts, markdowns, transfers, defects, and discounts
Store Manager
Discount Dance Supply
02.2017 - 11.2017
- Set the tone for the store by creating a positive, motivating, and customer-focused work environment
- Played a key role in the planning, launch, and successful opening of a new store location
- Led by example in customer engagement and sales execution to drive strong performance
- Recruited, hired, and trained a high-performing team aligned with company values and a customer-first mindset
- Managed payroll and scheduling while maintaining labor budgets and operational efficiency
- Analyzed Profit & Loss statements to ensure store profitability and financial health
- Built strong partnerships with local dance studios and schools, driving repeat business and customer loyalty
- Collaborated with vendors and corporate buyers to introduce new products and brands into the store assortment
- Led inventory control efforts, ranking as the top-performing store out of seven locations
- Managed vendor relationships, purchase orders, and product distribution to other retail locations
General Manager
Dunkin' Donuts
07.2015 - 02.2017
- Progressed from crew member to General Manager, gaining experience across all store roles
- Oversaw day-to-day operations of the business, ensuring operational efficiency and strong customer experience
- Recruited, hired, trained, and developed a management team of six managers
- Created employee schedules and managed payroll to maintain labor efficiency
- Completed weekly inventory counts and analyzed Profit & Loss statements
- Ordered supplies and products while minimizing waste and controlling costs
- Led operations for a new store opening, including community outreach and local marketing initiatives to drive customer traffic
Assistant Manager
DISCOUNT DANCE SUPPLY
04.2014 - 06.2015
- Supported the Store Manager in daily store operations, ensuring a positive, customer-focused environment
- Assisted in the planning and execution of new store openings and operational initiatives
- Led by example on the sales floor, driving customer engagement and supporting sales and KPI targets
- Recruited, trained, and developed team members in alignment with company values and service standards
- Assisted with employee scheduling, payroll processing, and labor planning to maintain budget compliance
- Supported analysis of sales performance and Profit & Loss reports to identify improvement opportunities
- Built and maintained relationships with local partners and community organizations to drive repeat business
- Coordinated with vendors and corporate partners to support product launches and merchandising initiatives
- Supported inventory management processes, including receiving, transfers, and shrink control
- Ensured compliance with company policies, loss prevention standards, and operational procedures
Recreation Leader
City of Riverside
05.2012 - 10.2013
- Provide customer service to the community which includes: Greeting customers, answering inquiries about citywide programs, answering multi-line phones, registering customers for programs and events using the Safari POS system, collecting and depositing large sums of money.
- Complete various clerical tasks which includes: Scheduling various events and programs, assisting in creating staff schedule, and assisting in payroll and time card management. Filing, scanning and faxing documents. Utilizing Microsoft Office (Word, Excel, Publisher, Outlook) to complete various tasks. Typing at a steady pace for various periods of time.
- Plan special events which includes: Creating marketing material (banners, posters, fliers, tickets). Coordinating staff and volunteers. Planning and organizing event activities while hosting events.
- Coordinate and run recreational programs which includes: Single handedly running a Dance and Cheer program for youth. Leading an after school program and instructing an art class.
- Skills Used
- I demonstrated exceptional computer and customer service skills.
Education
Bachelor of Science - Biology
California Baptist University
Riverside, CA01.2016
Diploma - undefined
John W. North High School
Riverside, CA01.2010
Skills
- Team Building
- People Management
- Inventory Management
- Sales
- Cold calling
- CRM system proficiency
- Training
- Prospecting
- Scheduling
- Merchandising
- Customer Service Skills
- Business growth and retention
- National account management
- Demand forecasting
Timeline
Retail Partnerships & Commercial Sales Account Manager
Rad Power Bikes
10.2021 - Current
Store Manager
Starbucks Coffee Company
02.2019 - 10.2021
Store Manager
Pier 1 Imports
11.2017 - 01.2019
Store Manager
Discount Dance Supply
02.2017 - 11.2017
General Manager
Dunkin' Donuts
07.2015 - 02.2017
Assistant Manager
DISCOUNT DANCE SUPPLY
04.2014 - 06.2015
Recreation Leader
City of Riverside
05.2012 - 10.2013
Diploma - undefined
John W. North High School
Bachelor of Science - Biology
California Baptist University