Najah Mohammad
Richmond,TX
Summary
Dynamic professional with a proven track record at Alliance Community Services, adept in written document translation and fostering client support. Excelled in roles requiring the application of professional ethics and customer service, significantly enhancing client satisfaction and operational efficiency. Achieved notable success in interpreting, case management, and educational initiatives, consistently exceeding goals by over 20%.
Overview
34
34
years of professional experience
Work History
Interpreter
Alliance Community Services
07.2015 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained message content, tone, and emotion as closely as possible.
Volunteer Case Manager Assistant
Alliance
07.2015 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Assistant Store Manager
Hayat Fashion
12.2020 - 10.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Advertising Coordinator
Alahlia
01.2000 - 12.2013
- Planned and executed promotions and special events from concept to completion.
- Maintained promotional calendar and developed communication channels to keep sales associates aware of programs.
- Oversaw comprehensive management of promotional inventory and storage, arranging according to seasonal cycles and removing irrelevant materials.
- Interpreted profits and loss statement, planned accordingly and adhered to annual budgets and fiscal year promotional calendar.
- Managed development of advertising and in-store materials to support promotions, maintaining compliance with legal, advertising and brand guidelines.
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Maintained and organized customer database of over Number clients nationwide.
- Delivered exemplary service to potential clients in Type and Type newspaper advertising services.
- Serviced and managed over $Amount in accounts for brand advertisers and ad agencies.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Conducted market research to attract clients in new territories.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
- Negotiated contracts with vendors and clients.
- Helped customers in determining design and layout of sold and spec ads.
- Made outbound calls to existing customers to upsell advertising packages.
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Consistently hit and exceeded sales goals by Number%.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with Number% success rate.
- Listened attentively to client feedback to create stronger relations and shape business.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
English Teacher
UNRWA - United Nations
02.1991 - 12.1997
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
Education
Associate - English Language
Amman Training College
Amman,jordan08.1990
Skills
- Written document translation
- Records management
- Client confidentiality
- Client support
- Professional ethics
- Customer service
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Assistant Store Manager
Hayat Fashion
12.2020 - 10.2024
Interpreter
Alliance Community Services
07.2015 - Current
Volunteer Case Manager Assistant
Alliance
07.2015 - Current
Advertising Coordinator
Alahlia
01.2000 - 12.2013
English Teacher
UNRWA - United Nations
02.1991 - 12.1997
Associate - English Language
Amman Training College
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