Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najah Turner

Baton Rouge,LA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Data Entry Operator with 5 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Our Lady Of The Lake Hospital
06.2023 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed large volume of guests and improved overall customer service.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Coded and processed applications into required electronic formats.

Assistant Manager

European Wax Center
12.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responding to business enquiries, coming up with new idea for the establishment.
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Preparing report day by day
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.

Valet Parking Attendant

Parkmed
11.2022 - 02.2023
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.

Receptionist /Data Analyst

Carrington Place Rehabilitation & Living Center
01.2020 - 02.2023
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
  • Provided supporting information to substantiate research findings.
  • Leveraged software to compile and model data.
  • Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
  • Recommended metrics and models based on observed trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.

Education

High School Diploma -

Denham Springs High School
Denham Springs, LA

Skills

  • Word, Powerpoint, Excel,powerpoint, OneNote, Outlook
  • Issue Resolution
  • Customer Service
  • Payment Processing
  • Computer Skills
  • Guest Orientation
  • Data Entry
  • Concierge Support
  • Efficient Data Entry
  • Sorting and Labeling
  • Records Management
  • Data Auditing
  • Data Collection

Timeline

Guest Service Representative

Our Lady Of The Lake Hospital
06.2023 - Current

Assistant Manager

European Wax Center
12.2022 - 02.2023

Valet Parking Attendant

Parkmed
11.2022 - 02.2023

Receptionist /Data Analyst

Carrington Place Rehabilitation & Living Center
01.2020 - 02.2023

High School Diploma -

Denham Springs High School

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Najah Turner