Summary
Overview
Work History
Education
Skills
Timeline
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Najah Young

Aurora ,CO

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Comcast
07.2006 - 05.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Operations Associate

Amazon
10.2022 - Current
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Managed inventory levels for optimal product availability and reduced waste.
  • Implemented cost-saving measures without compromising on quality or efficiency, optimizing operational budgets.

Operations Support Specialist

Nordstrom
11.2014 - Current
  • Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
  • Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
  • Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Reduced error rates in data entry tasks by implementing a thorough quality control process.
  • Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.

Private Contractor

Arise Virtural Solutions
11.2010 - 10.2014
  • Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
  • Implemented innovative solutions to complex problems, improving overall project efficiency.
  • Mentored junior team members, providing guidance and support for professional growth.
  • Developed strong relationships with clients through clear communication and effective collaboration.
  • Secured repeat business from satisfied clients by consistently exceeding their expectations on various projects.
  • Identified new business opportunities through market research and networking efforts.
  • Demonstrated adaptability by successfully managing projects across various industries and sectors.
  • Proactively addressed client concerns, resolving issues quickly to maintain positive working relationships.

Education

Associate In Medical Specialties -

College America
Denver, CO

Skills

  • Verbal and written communication
  • Interpersonal and written communication
  • Workload prioritization
  • Customer Service
  • Professional and mature
  • Excel spreadsheets
  • Filing and data archiving
  • Problem-solving abilities
  • Multitasking
  • Billing Processing

Timeline

Operations Associate

Amazon
10.2022 - Current

Operations Support Specialist

Nordstrom
11.2014 - Current

Private Contractor

Arise Virtural Solutions
11.2010 - 10.2014

Customer Service Representative

Comcast
07.2006 - 05.2008

Associate In Medical Specialties -

College America

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Najah Young