Najah Mercer
Wilmington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Sales Support Stategic Accounts
Singer Equipment
01.2021 - 10.2023
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
Loan Officer
Advance America
11.2018 - 01.2021
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Roadside Assistance Agent
AAA
09.2017 - 11.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Sales Manager
Metro By T-Mobile
06.2012 - 09.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
William Penn High School
New Castle, DE06.2014
Skills
- Customer Satisfaction
- Service Quality
- Microsoft Word
- Time Management
- Paperwork Processing
- Information Updates
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Sales Support Stategic Accounts
Singer Equipment
01.2021 - 10.2023
Loan Officer
Advance America
11.2018 - 01.2021
Roadside Assistance Agent
AAA
09.2017 - 11.2018
Retail Sales Manager
Metro By T-Mobile
06.2012 - 09.2017
High School Diploma -
William Penn High School
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