Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NAJA M PALMER

Akron,OH

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making with nine years of progressive IT experience.

Overview

6
years of professional experience

Work History

LAN Administrator
04.2022

Job overview

  • Monitored networks and network devices to resolve technical problems quickly.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Devised scripts and automation tools to improve system efficiency.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Supports over 200 users perday

Provide A Ride

Computer Support Specialist
01.2021 - 01.2022

Job overview

  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Supported 50 users per day
  • Diagnosed and troubleshot hardware, software and network issues
  • Configured hardware, devices, and software to set up work stations for employees

First Energy Corp

Desktop Support
01.2019 - 01.2021

Job overview

  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Documented support interactions for future reference.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Walked individuals through basic troubleshooting tasks.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Tested new software and hardware prior to deployment.

CVS

Senior Technical Support Rep
01.2016 - 01.2019

Job overview

  • Participated in system development life cycle from requirements analysis through system implementation.
  • Presented business leaders with ROI estimations to drive project planning.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Installed system updates to address vulnerabilities and reduce security issues.

Education

The University of Arizona
Tucson, AZ

Bachelor of Science from Information Technology
08.2025

Stark State College

Associate of Technical Studies from Information Technology
2014

Skills

  • Infrastructure Planning
  • System Upgrades
  • Virtual Local Area Networks
  • Cloud Management
  • VPN Configurations
  • Microsoft Hyper-V Server
  • Citrix Metaframe
  • Microsoft Office 365
  • Azure AD
  • Customer Satisfaction
  • Issue and Problem Resolution
  • Virtual Machine Operation
  • Remote Desktop Services

Timeline

LAN Administrator

04.2022

Computer Support Specialist

Provide A Ride
01.2021 - 01.2022

Desktop Support

First Energy Corp
01.2019 - 01.2021

Senior Technical Support Rep

CVS
01.2016 - 01.2019

The University of Arizona

Bachelor of Science from Information Technology

Stark State College

Associate of Technical Studies from Information Technology

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NAJA M PALMER