Najara Oliveira Clark
Bolivia,NC
Summary
Energetic Sales Representative and Customer Service Coordinator offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Sales Consultant and Customer Coordinator
Dillard's
04.2021 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales (75%) by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Devised and deployed successful approaches to retain customers and boost brand loyalty
- Responded to customer needs through competent customer service and prompt problem-solving
Administrative Assistant
Eve Mendes. Pt
02.2016 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed over 40 customer calls per day.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Associate of Arts - Business Administration And Management
01.2024
- Honoree of Phi Theta Kappa
- GPA 4.00
Skills
- Microsoft Office
- Document Control
- Problem Resolution
- Information Updates
- Appointment Coordination
- Office Organization and Support
- Excellent Customer Service and Retention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Consultant and Customer Coordinator - Dillard's
04.2021 - Current
Administrative Assistant - Eve Mendes. Pt
02.2016 - 05.2021
Cape Fear Community College - Associate of Arts, Business Administration And Management
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