NAJEARA HARRIS
Philadelphia,PA
Summary
- Dedicated customer service representative, motivated to maintain customer satisfaction, and contribute to company success.
- 3-10 years in retail and customer service.
- Solid team player with an upbeat, positive attitude.
- Compassionate psychiatric technician with a solid background in providing care and support for patients in mental health settings. Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes. Demonstrated ability to maintain calm and professional demeanor under challenging conditions, ensuring high-quality patient care.
Overview
11
11
years of professional experience
Work History
Assistant RBT
Positive Behavior Supports
Lansdale, Pennsylvania
10.2024 - Current
- Developed basic strategies to promote patient safety, wellness and independence.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
Production Technician
Globus Medical
Audubon, PA
09.2023 - 04.2024
- Provided technical support for troubleshooting issues related to production machinery.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Adhered to safety protocols and regulations to ensure a safe working environment for all employees.
Teller
Brinks
01.2022 - 05.2023
- Verify and process deposits.
- Prepare orders for ATMs and banks.
Mail Carrier
United States Postal Service
04.2019 - 01.2022
- Deliver letters, documents and parcels to businesses and homes.
- Travels planned routes by truck or foot.
- Collects outgoing mail along route when necessary.
- Sorts mail and packages according to delivery sequence.
Intermittent liquor store clerk
Fine wine and good spirits
05.2016 - 04.2019
- Recommended and helped customers select merchandise based on their needs.
- Confirmed that appropriate changes were made to resolve customer problems.
- Informed customers about sales and promotions.
Cashier
Taco Bell
03.2014 - 01.2015
- Upsold additional menu items to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve service issues.
- Recorded customer orders.
- Received and processed cash or card payments.
Education
Highschool Diploma - Interior Design Coursework
Charter Highschool for Architecture and Design
06.2014
Skills
- Sterile Processing
- Reliable Team Worker
- Excellent Multitasker
- Proven Leader
- Cash Handling
Timeline
Assistant RBT
Positive Behavior Supports
10.2024 - Current
Production Technician
Globus Medical
09.2023 - 04.2024
Teller
Brinks
01.2022 - 05.2023
Mail Carrier
United States Postal Service
04.2019 - 01.2022
Intermittent liquor store clerk
Fine wine and good spirits
05.2016 - 04.2019
Cashier
Taco Bell
03.2014 - 01.2015
Highschool Diploma - Interior Design Coursework
Charter Highschool for Architecture and Design