Najee Burnett
Piscataway
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Customer Service Ambassador
Kering Eyewear
02.2024 - Current
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Sales Assistant Lead
The RealReal
03.2021 - 12.2023
- Enforced and improved existing methods of processing to ensure
- Sales Assistants are following guidelines and accepting items only
meeting set and condition standards - Provided operational support to sales team related to logistics,data collection, and analysis
- Assisted in development of monthly sales goals to motivate team and drive business objectives
- Increased average value of consignment by 15%
Business Development Representative
The RealReal
12.2019 - 03.2021
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Expanded business through effective network development, identifying new, and prospective clients
- Developed business pipeline using cold and warm techniques
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences
- Managed over 100 outbound calls and 50 inbound calls per day.
Fashion Product Receiver
The RealReal
08.2018 - 01.2019
- Inspected condition of all products that funnel into warehouse, ranging from designer clothing and handbags to fine jewelry and watches.
- Input product specifications into company internal inventory system.
- Ensure monthly quota goals are met while upholding highest company authentication standards.
- Accurately received over 300 items per day.
Education
Bachelor of Arts - Fashion Marketing
The Art Institute of Atlanta
Atlanta, GA03-2018
Skills
- Client Relationship Management
- Time Management
- Cold Calling
- Meeting and Exceeding Sales Goals
- Microsoft Office
- Salesforce
- Zendesk
- NetSuite
- SAP
- Team Leadership
- Shipping and Receiving
- Data Entry
Timeline
Customer Service Ambassador
Kering Eyewear
02.2024 - Current
Sales Assistant Lead
The RealReal
03.2021 - 12.2023
Business Development Representative
The RealReal
12.2019 - 03.2021
Fashion Product Receiver
The RealReal
08.2018 - 01.2019
Bachelor of Arts - Fashion Marketing
The Art Institute of Atlanta
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