Najee Mc Lawrence
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
9
9
years of professional experience
Work History
Receptionist
Meeko Muse LLC
02.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Women's Wellness Clinic
01.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
The MakeUp Shop
01.2017 - 01.2018
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Medical Assistant
Urgent Care Manhattan
05.2014 - 01.2017
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Human Services
Monroe College
The Bronx, NY01.2024
GED -
American Career Training
Queens, NY12.2017
Skills
- File Management
- Data Entry
- Bookkeeping
- Clerical Support
- Administrative Support
- Customer/Client Relations
- Data Inputting
- Travel Planning
- Verbal and Written Communication
- Professional Demeanor
Timeline
Receptionist
Meeko Muse LLC
02.2021 - Current
Customer Service Representative
Women's Wellness Clinic
01.2018 - 02.2021
Sales Associate
The MakeUp Shop
01.2017 - 01.2018
Medical Assistant
Urgent Care Manhattan
05.2014 - 01.2017
Human Services
Monroe College
GED -
American Career Training
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