NAJEE VINCENT
Summary
Attentive Customer Service Manager offering excellent team leadership and problem-solving abilities. Drives team development with proactive training and quality assurance initiatives. Consistently exceeds department performance standards and customer expectations by thriving under pressure and multitasking smoothly to handle competing demands.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant Supervisor
Colony Brands Co.
11.2020 - Current
- Ensuring every buyer & call ends in satisfactory.
- Handling every call under a timely manner, maintaining focus & still have customer disconnect in suffice.
- As a supervisor I offer excellent team leadership making it my priority that other reps are equipped as well as more noble & knowledgeable building them into a better them.
- Problem solving abilities along with mitigating calls.
- Facilitated cross-functional collaborations with other departments for enhanced understanding for customers perspectives, leading to more tailored solutions for recurring issues.
Lead Sales Associate
Dollar General
06.2022 - 11.2023
- Resolved customer issues promptly throughout the day, ensuring satisfaction & loyalty.
- Contributed to team objectives also skilled at working independently in fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven my ability to learn quickly & adapt to new situations.
- Manages time efficiently in order to complete all tasks within deadlines working with little time & short staffing.
- Organized & detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
COVID-19 SCHEDULER
Maryland Department Of Health
12.2020 - 12.2021
- Maintained current/updated knowledge on the industry trends through our times tragedy & consulted with best practices in order to inform vaccinator's strategic decisions on best locations conveniently for the patient, Which vaccinations is best , depending on the individual's profile record medical history of allegories & side effects that could've caused harm for the entire population of Maryland whose eligible to schedule properly & prepare for the Health IT initiatives experts & qualified volunteers.
CASHIER/CUSTOMER SERVICE DESK & Deli Clerk
Walmart
06.2018 - 11.2020
- As a cashier always smile within 10 feet of customer, speak/greet within 5 feet, clean/tidy area & wipe down the conveyor belt & say thank you at the end of the transaction
- Working at the customer service desk we sent items back to seller from items purchased on Walmart.com & process returns, refunds, exchanges or even defective items under the 30 day return policy
- As a Deli associate always disinfect, wipe down & clean the dishes, utensils, counters, & blades
- Wear gloves, apron, & hair net when slicing meat/cheese & helping customer overall.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
HIGH SCHOOL DIPLOMA -
Francis Howell Central
Saint Peters, Mo05.2017
Skills
- Customer Service skills in person & over phone
- Typing/Computer
- Great Communication
- Good at handling hostile situations
- Financing/Managing accounts
- Mathematical
- Always on Time
- Owns Vehicle
- Most Reliable!
Languages
English
Timeline
Lead Sales Associate
Dollar General
06.2022 - 11.2023
COVID-19 SCHEDULER
Maryland Department Of Health
12.2020 - 12.2021
Customer Service Assistant Supervisor
Colony Brands Co.
11.2020 - Current
CASHIER/CUSTOMER SERVICE DESK & Deli Clerk
Walmart
06.2018 - 11.2020
HIGH SCHOOL DIPLOMA -
Francis Howell Central
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