NAJEEA SMALLWOOD
Bronx,NY
Summary
Operations and Customer Service Professional with 15+ years of experience managing daily business functions, coordinating high-volume customer interactions, and maintaining organized, efficient environments. Proven ability to lead teams, handle administrative tasks, process transactions, and deliver excellent service in fast-paced settings. Recognized for strong communication, problem-solving, and the ability to balance operational leadership with front-line client support.
Overview
15
15
years of professional experience
Work History
Operations Manager
DJ’s Beauty Supply
01.2013 - 05.2025
- Oversaw daily operations of a high-volume business, balancing customer service, administrative duties, and staff supervision.
- Served as the main point of contact for customer inquiries in person and by phone, ensuring a professional and welcoming environment.
- Supervised and trained team members to maintain service standards.
- Managed cash handling, transactions, reconciliations, and daily financial procedures with accuracy.
- Maintained records of inventory ensuring organized documentation.
- Coordinated product flow, deliveries, and stock management to support efficient operations.
- Resolved customer concerns quickly and professionally, strengthening long-term client relationships.
- Implemented organizational improvements to enhance workflow.
Customer Service Representative
Blue Moon Beauty Supply
03.2010 - 01.2013
- Provided front-line support by answering calls, assisting customers, and processing transactions.
- Entered and updated inventory and pricing information, maintaining accurate business records.
- Assisted with store organization, restocking, and maintaining a clean, structured environment.
- Supported daily operations through administrative tasks and customer coordination.
Education
High School Diploma -
High School for Teaching and the Professions
Bronx, NYSkills
Daily operations management
Telephone/ In-Person Support
Staff training/ Development
Scheduling
Accuracy/ Attention to detail
Time management
Multitasking
POS/ Payment Processing
Data Entry/ Documentation
Inventory management
Conflict Resolution/ Customer Retention
Websites
ADDITIONAL STRENGTHS
- Dependable
- Highly organized
- Attentive communication
- Fast learner
- Team oriented
- Able to thrive in busy environments
Timeline
Operations Manager
DJ’s Beauty Supply
01.2013 - 05.2025
Customer Service Representative
Blue Moon Beauty Supply
03.2010 - 01.2013
High School Diploma -
High School for Teaching and the Professions