NAJEEB ABDUL MUTHALIB
Doha,Qatar
Summary
Highly skilled aviation professional with extensive expertise in Dangerous Goods, Aviation Security (AVSEC), and aircraft operations. Proficient in AMADEUS, Sabre QIK / Native, and Microsoft Office Suite, with a strong background in administrative support and policy compliance. Demonstrates excellent time management, effective communication, and the ability to work under pressure. Known for being highly organized with exceptional analytical and evaluation skills. Committed to maintaining safety standards and operational efficiency within the aviation industry.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Lead Customer Services (American Airlines)
Qatar Airways
Doha, Qatar
06.2022 - 01.2025
- Handling American Airlines outstation operations in DOH as Lead Customer Service, managing daily operations including supervising Check-in, Reservation, Transfer Desk, Boarding Gates, Ramp, Baggage, etc
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Daily follow up regarding Load Planning, Cargo, Cabin Appearance, Catering and Fueling
- Conducting daily briefings regarding operational updates and enhancing team performance according to standard procedures
- Duties also involve conducting weekly and monthly station audits, along with daily administration and documentation as Station Compliance Coordinator
Customer Services Duty Supervisor
Qatar Airways
09.2019 - 05.2022
- Duties included mainly Operational Supervision, conduct briefings, crosscheck & update flight reports, delay finalization, decision making & problem solving
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Provided constructive feedback to staff for improved performance levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitoring activities above the wings for the allocated area involved by passengers and staff to ensure safety and security maintained without fail and to raise any concerns with respective team
Senior Customer Services Agent
Qatar Airways
09.2016 - 09.2019
- Duties involve mainly in Transfer desk Operations including FDU, Transit coordinator, DHT, Handover Coordinator & Boarding Gate Facilitation
- Managed high-pressure situations for optimal customer experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer Services Agent
Qatar Airways
10.2014 - 09.2016
- Duties mainly include Hub Operations including Customer Service Check-in counters & Boarding Gates
- Acted as first point of contact for customer issues and queries.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained high standards of professionalism whilst dealing with complex situations.
Airport Operations & Customer Services
IndiGo
03.2013 - 09.2014
- Duties mainly include Airport Security services at both Terminal & Ramp Operations.
- Established positive relationships with stakeholders for smoother cooperation in critical situations.
- Briefed and motivated staff to deliver daily operational requirements.
- Collaborated closely with customs officials for smooth international operations.
- Experienced in various areas including Reservations, Baggage Handling, Ramp Turnaround Coordinator etc.
Education
Master of Business Administration - Business Administration
University of Madras
Chennai 08.2012 - 04.2014
Diploma In Airport Management and Customer Service - Aviation Management
Aptech Aviation Academy
Cochin 05.2012 - 05.2013
Bachelor of Commerce - Commerce
CMJ University
Meghalaya 08.2010 - 04.2012
Skills
- Effective Leadership
- Excellent Stress and Time Management skills
- Inventory control and Administrative support
- Effective communication and Teamwork
- Analytical and Evaluation skills
- Decision making and Multi-tasking
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Arabic
Elementary
Tamil
Fluent
Urdu
Advanced
Affiliations
- Sports
- Sketch
Certification
Cargo Load Planning System Closeout-DRAUTH
Dangerous Goods
AA Interior & Exterior Security Search
Ground Security Coordinator
Audit and Compliance
Internal Control Manual (ICM)
References
References available upon request.
Timeline
Lead Customer Services (American Airlines)
Qatar Airways
06.2022 - 01.2025
Customer Services Duty Supervisor
Qatar Airways
09.2019 - 05.2022
Senior Customer Services Agent
Qatar Airways
09.2016 - 09.2019
Customer Services Agent
Qatar Airways
10.2014 - 09.2016
Airport Operations & Customer Services
IndiGo
03.2013 - 09.2014
Master of Business Administration - Business Administration
University of Madras
08.2012 - 04.2014
Diploma In Airport Management and Customer Service - Aviation Management
Aptech Aviation Academy
05.2012 - 05.2013
Bachelor of Commerce - Commerce
CMJ University
08.2010 - 04.2012
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