Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Najeebah Muhammad

Atlanta

Summary


Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Department of Human Services/ Cobb County
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Data Entry Specialist

Lincoln Financial Group
01.2021 - 03.2023
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Maintained data confidentiality, adhering strictly to company guidelines and industry regulations regarding sensitive client information.
  • Expedited claims processing for faster customer resolutions by efficiently inputting claim details into the system.
  • Demonstrated strong problem-solving skills, addressing any encountered issues related to data entry processes in a timely and effective manner.

Administrative Assistant III

Georgia Tech
02.2015 - 10.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Patient Access Representative

Grady Memorial Hospital
10.2005 - 12.2014
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Education

Medical Administrative Assistance - Medical Social Work

Georgia Medical Institute
01-2004

Skills

  • Customer service
  • Accuracy and attention to detail
  • Insurance verification
  • Data entry
  • Computer skills
  • HIPAA compliance
  • Fast typing speed
  • Administrative support
  • Multitasking and organization
  • Microsoft Word
  • Critical thinking
  • Strong problem solver
  • Client relations
  • Health insurance knowledge
  • Patient documentation
  • Maintains confidentiality

Timeline

Administrative Assistant

Department of Human Services/ Cobb County
04.2023 - Current

Data Entry Specialist

Lincoln Financial Group
01.2021 - 03.2023

Administrative Assistant III

Georgia Tech
02.2015 - 10.2020

Patient Access Representative

Grady Memorial Hospital
10.2005 - 12.2014

Medical Administrative Assistance - Medical Social Work

Georgia Medical Institute

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Najeebah Muhammad