Najeli Vargas
Hilton Head Island,SC
Summary
Dynamic business professional recognized for exceptional administrative excellence and a strong commitment to customer service. Demonstrated success in managing reception duties with precision, contributing to seamless daily operations and high levels of client satisfaction. A collaborative team player excelling in fast-paced environments, showcasing a proven ability to multitask and resolve challenges effectively.
Overview
7
7
years of professional experience
Work History
Receptionist
Kidney and Hypertension Center
06.2025 - 11.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled ultrasounds, CT scans before next follow-up appointments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Dental Receptionist
Newport Family Dental Care
12.2024 - 08.2025
- Scheduled patient appointments and efficiently managed the office calendar to optimize workflow.
- Welcomed patients warmly, addressing questions and concerns to ensure a positive experience.
- Handled patient intake, insurance verification, and HIPAA-compliant record management.
- Processed billing, payments, and presented financial options to patients with clarity and professionalism.
- Collaborated with patients to coordinate treatment plans, ensuring understanding of procedures and financing.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Server
Monterrey Mexican Restaurant
08.2018 - 07.2023
- Provided exemplary customer service by efficiently taking orders and addressing inquiries, ensuring a positive dining experience.
Education
Associate of Science - Health Information Management, Medical coding
Walters State Community College
Morristown, TN05.2024
Skills
- Customer service
- Computer skills
- Communication skills
- Administration skills
- Multitasking
- Great attention to detail
- Perform in a fast-pace environment
- Knowledge of Medical terminology
- Electronic Health Records (EHR) Management
- Data Entry Accuracy
- Patient Scheduling
- Telephone Etiquette
- Confidentiality and HIPAA Compliance Regulations
- Problem-solving
- Empathy
- Time management
- Cash and payment intake
- Microsoft Outlooks
- Microsoft Excel
- Familiar with Dentrix software
Timeline
Receptionist
Kidney and Hypertension Center
06.2025 - 11.2025
Dental Receptionist
Newport Family Dental Care
12.2024 - 08.2025
Server
Monterrey Mexican Restaurant
08.2018 - 07.2023
Associate of Science - Health Information Management, Medical coding
Walters State Community College
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