Najely Castillo
Nampa,ID
Summary
Proven leader in the food service industry, adept at enhancing customer satisfaction and streamlining operations. At Chipotle Grill, I spearheaded a guest-centric training program, boosting service standards. Skilled in POS system proficiency and exceptional communication, I excel in fostering team collaboration and driving results. My approach has consistently improved workplace efficiency and guest experiences.
Overview
4
4
years of professional experience
Work History
FOH Trainer
Chipotle Grill
Nampa, ID
06.2023 - 06.2024
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
- Evaluated the effectiveness of training programs through regular assessments, adjusting content as needed based on feedback from participants and managers alike.
- Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
- Championed a guest-centric approach during training sessions, emphasizing the importance of delivering exceptional experiences through attentive service and genuine hospitality.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Increased guest satisfaction scores with consistent delivery of high-quality service standards during training sessions.
- Coordinated with back-of-house trainers to ensure seamless integration between all aspects of the restaurant, leading to a more cohesive and efficient work environment.
Shift Leader
Carls Jr
Nampa, ID
10.2020 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Nampa Senior High School
Nampa, ID2023
Skills
- Exceptional communication
- Food Safety Compliance
- POS System proficiency
- Upselling strategies
- Peer coaching
- Customer Service
- Team Collaboration
- Critical Thinking
- Food Safety
- Cash Handling
- Microsoft Excel
- Worker Training
- Cooking
- Food and Beverage Service
- Greeting and Seating Guests
- Service Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FOH Trainer
Chipotle Grill
06.2023 - 06.2024
Shift Leader
Carls Jr
10.2020 - 03.2023
Nampa Senior High School