Najene Walker
Hackensack,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with a history of meeting company goals ,utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Quality Control Inspector
STS Aerospace
03.2023 - 01.2024
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Examined products for imperfections and defects.
- Followed standards operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Updated quality control records and reports.
- Completed precise measurements using special tools.
- Leveraged software applications to manage inspection data efficiently, enabling prompt generation of detailed reports for management review.
Supply Chain Specialist
Stock X
08.2017 - 03.2023
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
- SOP adherence for product flow.
- Resolved production schedules to meet dynamic conditions such as supply shortages and backlogs.
- Support for special projects, and operational needs
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Cycle count inventories and drive month-end inventory verification.
- Created reliable cost-effective shipping methods by analyzing previous shipment data.
- Managed over 300 accounts daily.
- Conducted regular reviews of supplier performance against contractual requirements, holding them accountable when necessary.
Customer Service /Team Leader Manager
AST Funding Solutions
07.2010 - 05.2017
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Review agents QA scores weekly.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Contact stock shareholders/shareholders for meeting updates.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Accomplished multiple tasks within established timeframes.
MEDICATE BENEFICIARY REPRESENTATIVE
Vangent Inc.
01.2004 - 03.2010
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Verified client information by analyzing existing evidence on file.
- Assisted patients with prescription plans.
- Enrolled patients into national medicate plans
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor of Arts - Sports Marketing
Virginia State University
Petersburg, VA05.2008
Skills
- Quality Control
- Product Inspection
- Data Analytics
- Microsoft Word, Excel, AS400
- Financial Management and Reporting
- Supply Chain Distribution
- Insurance Coverage
- Prior Authorization Processing
- Measurement techniques
Timeline
Quality Control Inspector
STS Aerospace
03.2023 - 01.2024
Supply Chain Specialist
Stock X
08.2017 - 03.2023
Customer Service /Team Leader Manager
AST Funding Solutions
07.2010 - 05.2017
MEDICATE BENEFICIARY REPRESENTATIVE
Vangent Inc.
01.2004 - 03.2010
Bachelor of Arts - Sports Marketing
Virginia State University
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