Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najia Jackson

Las Vegas,NV

Summary

Customer service expert with a strong history of boosting client satisfaction and loyalty. Proficient in communication, problem-solving, and multitasking, with a focus on improving operational processes to enhance customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Care Representative

Amazon
Sacramento, California
03.2020 - 08.2023
  • Provided efficient support for customer inquiries regarding orders and product information.
  • Resolved customer complaints promptly through effective communication and problem-solving techniques.
  • Managed high call volumes each shift while delivering friendly, knowledgeable service.
  • De-escalated customer issues using proven conflict mediation strategies.

Warehouse Packer

Nestea
Sacramento, California
07.2018 - 02.2022
  • Created shipping labels to facilitate daily order processing.
  • Packed, weighed, and shipped items according to customer specifications.
  • Organized inventory on racks and shelves to uphold established order.
  • Reviewed orders to ensure product specifications were met.
  • Loaded merchandise into appropriate packages based on dimensions.
  • Packed and loaded boxes into vehicles while preventing damage.
  • Labeled and shrink-wrapped pallets for secure shipment.
  • Maintained clean and organized work areas free of debris.

Courtesy Clerk

Safeway, Inc
Sacramento, CA
05.2007 - 08.2009
  • Facilitated efficient checkout service by unloading items, bagging groceries, and providing carry-out assistance.
  • Conducted price checks and returned products to proper shelf locations for inventory accuracy.
  • Maintained store shelves through cleaning and organizing merchandise effectively.
  • Gathered shopping carts from parking lots and ensured cleanliness by sweeping and mopping floors.
  • Trained new employees on store procedures through one-on-one sessions to enhance operational knowledge.
  • Took inventory and assessed merchandise to identify items for replenishment or reordering.
  • Collected customer feedback to inform management about preferences and trends in buying habits.
  • Resolved customer inquiries swiftly, achieving a 100% increase in satisfaction while meeting service guidelines.

Education

Commutative Collaborative Charter School
Sacramento, California
2009

Some College (No Degree) - Medical Billing & Coding

Carrington College
Las Vegas

Skills

  • Computer literacy and Microsoft Office proficiency
  • Data entry at 35 WPM
  • Effective communication skills
  • Team collaboration
  • Customer service expertise
  • Physical capability to lift 50 lbs
  • Adaptability to challenges
  • Politeness and professionalism
  • Goal orientation and multitasking ability
  • Conflict resolution and customer concern management

Timeline

Customer Care Representative

Amazon
03.2020 - 08.2023

Warehouse Packer

Nestea
07.2018 - 02.2022

Courtesy Clerk

Safeway, Inc
05.2007 - 08.2009

Commutative Collaborative Charter School

Some College (No Degree) - Medical Billing & Coding

Carrington College

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