Najib Awil
Euless,Texas
Summary
Adept Help Desk Technician with a proven track record at GXO, enhancing system delivery and security while fostering cost-saving strategies. Excelled in deploying robust technical solutions across diverse operating systems and networks, including Microsoft and Cisco environments. Demonstrated exceptional problem-solving skills and a rapid learning ability, significantly improving user support and operational efficiency.
Overview
6
6
years of professional experience
Work History
Help Desk technician customer service
GXO
08.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Customer Service Help Desk Representative
CAE
Arlington , Tx
07.2018 - 05.2023
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Partnered with system administrators to maintain operating system and application patch levels.
- Contributed to cost-saving initiatives by identifying areas of improvement within existing infrastructure setups.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
Education
High School Diploma -
BARE High School
Ethiopa06.2014
Skills
- Operating system: Microsoft, IOS, Windows 8, Windows 10, Visio
- Two years an experience hands on the lab in the college configuration of RIPV1, RIPV2, OSPF, OSPFV3, EIGRP, VPN, ACL, NAT, MPLS, PPP, LAN, WAN and DHCP, VTP DTP, FRAME RELAY
- Create VLAN and protect traffic loopback network topology
- Setup layer2 and layer3 the multilayer switch enterprise network
- Assisted new Students subnet and configure interfaces route and switch
- Hands-on ability to working with the teams and fast learned
- Tracking entire network of application, database, and servers
- Hard-disk set-up
- Install, maintain, troubleshoot, and uninstall software, as well as peripherals
- Troubleshoot and repair laser, thermal and inkjet printers
- Upgrade all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals
- Good knowledge of OSI, TCP/IP MODELS
- Cisco 1,2,3,4, and CCNA ROUTE and SWITCH and LINUX 1 with CHFI, Computer, Hacking,
- CEH, Computer, Ethical, Ha
Timeline
Help Desk technician customer service
GXO
08.2023 - Current
Customer Service Help Desk Representative
CAE
07.2018 - 05.2023
High School Diploma -
BARE High School
Similar Profiles
Hilmi Pertev EkmekciogluHilmi Pertev Ekmekcioglu
Warehouse worker at GXOWarehouse worker at GXO
Jennifer AlvaradoJennifer Alvarado
Clerk at GXOClerk at GXO
Mwashamba MalangaMwashamba Malanga
Stock Associate at GxoStock Associate at Gxo