Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Najib Nakhel

Najib Nakhel

Jacksonville,FL

Summary

Results-driven and highly skilled leader and team player professional with a proven track record of effectively managing complex operations and driving organizational success. Possesses a strong background in management, strategic planning, and regulatory compliance. Demonstrates exceptional leadership abilities, fostering collaborative environments, and implementing innovative solutions to optimize customer care and streamline administrative processes.

Overview

6
6
years of professional experience

Work History

Financial Service Associate

TD bank
09.2022 - Current
  • Consistently delivered legendary customer experience, ensuring personalized care and prompt issue resolution
  • Leadership in enhancing digital engagement and coaching colleagues on best practices amplified customer outcomes
  • Employing analytical prowess, adeptly tackled technological challenges
  • Commitment to compliance and continual learning optimized operational efficiency
  • Nurturing collaborative work environment, empowering team members to reach their full potential
  • Led change management, and guided seamless implementation of company updates resulting in 35% enhancement in performance.
  • By tracking performance and providing tailored training, elevated employee engagement metrics, fostering high-performing teams, increasing productivity by 30% and retention by 45%.
  • Developed and maintained databases of records to facilitate smooth transactions for financial processes.
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Offered competitive commercial banking solutions and retail financing options.

Personal Banker

Wells Fargo Bank
05.2021 - 09.2022
  • Revolutionized customer experience by empowering clients with in-depth knowledge of technology, products, and services, propelling them toward financial success which increased customer satisfaction by 29%.
  • Building enduring relationships, by prioritizing active listening and genuine care to foster rapport and trust
  • Streamlining operations, by efficiently addressing customer needs, and directed them to specialized associates
  • Leading and nurturing collaborative work environment, fostering high-performance atmosphere for all to thrive.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Assistant Manager and Customer Service Representative

Panda Xpress Gas station
06.2017 - 05.2021
  • Strategic leadership led to increased profits and efficiency in vital areas such as Human Resources, advertising, purchasing, pricing, and store organization. increased profit by 35% while increasing retention and job satisfaction by 50%.
  • Empowering employees through tailored changes, cultivated highly engaged workforce with improved satisfaction and work ethics
  • Rigorously analyzing business data, including cash flow, merchandise, and sales, honed decision-making for optimized outcomes
  • By overseeing comprehensive aspects of healthy work environment, from hiring and onboarding to conflict resolution, we ensured harmonious and productive team
  • Partnered with vendors and suppliers to effectively manage and budget
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Developed systems and procedures to improve operational quality and team efficiency
  • Developed and implemented strategies to maximize customer satisfaction

Education

BBA - Human Resource Management

Florida International University, Miami, FL
2024
  • 4.0 GPA

Associate of Business administration - Business Administration And Management

Florida State College At Jacksonville, Jacksonville, FL
12.2021


  • 4.0 GPA
  • Dean's List Summer 2020, Summer 2021, Spring 2020, Spring 2021, Fall 2020, Fall 2021

Skills

  • Training and mentoring
  • Strong Administrative Abilities
  • Financial Services
  • Operations management
  • Business planning
  • Workforce improvements
  • Team Building
  • Microsoft Office proficiency
  • Organizational Development
  • Data quality assurance processes

Accomplishments

  • Google Data Analysis certificate.
  • TD bank top 25% performers Q1, Q2, and Q3 2023.
  • Supervised team of 10 staff members.
  • Achieved 35% performance enhancement through effectively helping with training and change management.

Timeline

Financial Service Associate - TD bank
09.2022 - Current
Personal Banker - Wells Fargo Bank
05.2021 - 09.2022
Assistant Manager and Customer Service Representative - Panda Xpress Gas station
06.2017 - 05.2021
Florida International University - BBA, Human Resource Management
Florida State College At Jacksonville - Associate of Business administration, Business Administration And Management

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Najib Nakhel