NAJIB NASERI

Managed correspondence operations for the Chairman of the Joint Chiefs of Staff (CJCS) office, overseeing classified and unclassified tasking through CATMS and ETMS. Directed a team of specialists, established procedures for routing and approvals, and ensured compliance with DoD standards and military writing protocols. Served as the primary liaison for correspondence matters, coordinating across senior leadership, directorates, and external agencies. Conducted audits, implemented workflow improvements, and supported special projects, strengthening the CJCS office’s ability to execute its mission with precision and accountability.

Served as a Senior Management Analyst with OUSD P&R, providing policy, program, and project management support to advance DoD personnel and readiness initiatives. Managed tasking and correspondence workflows through EMTS2 and CATMS, ensuring timely execution and accountability. Acted as an Action Officer, coordinating leadership-directed initiatives across DoD components and interagency partners, while drafting and staffing official documents in compliance with DoD standards. Recognized as a trusted advisor to senior leadership, strengthening organizational readiness, streamlining communication, and supporting informed decision-making at the highest levels.

Directed refugee resettlement services under the Office of Refugee Resettlement (ORR), ensuring culturally responsive and trauma‑informed support for refugees and eligible immigrants. Served as the primary liaison with USCIS, HHS, and federal stakeholders, while supervising multidisciplinary teams delivering housing, health, and social services in compliance with federal guidelines. Led staff evaluations, training initiatives, and performance improvement plans, and conducted internal reviews to strengthen program operations. Coordinated with federal, state, and local agencies to facilitate resettlement and community integration, while preparing executive‑level briefings, reports, and forecasts for senior leadership. Developed SOPs and Desktop Procedure Manuals to standardize service delivery and improve operational efficiency.

Provided high-level administrative support to programs serving seniors, refugees, and low-income families, ensuring smooth operations and effective service delivery. Managed calendars, meetings, and internal communications while acting as a liaison between clients and service providers to secure timely access to housing, food assistance, and mental health resources. Maintained confidential records, prepared reports and compliance documentation, and ensured adherence to HIPAA and funding requirements. Oversaw daily office operations, staff onboarding, and training, while coordinating outreach events and cultural programs to strengthen community ties. Enhanced organizational efficiency, supported compliance, and helped ensure vulnerable populations received essential resources and care.

Oversaw daily operations for a high‑volume automotive dealership, coordinating across sales, service, and finance departments. Managed the full employee lifecycle—including recruitment, onboarding, training, and evaluations—while processing payroll, financial statements, and bank deposits in compliance with manufacturer and dealership guidelines. Maintained records of vehicle deals, commissions, inventory adjustments, and warranty claims, and administered charge‑back programs to support profitability. Developed office procedures to streamline workflow, managed dealership software systems for accurate reporting, and served as liaison with banks, vendors, and manufacturers. Delivered operational reports and updates to the General Manager and contributed to strategic planning to enhance dealership performance.

In this role, I managed the daily shipping and inventory operations, ensuring timely order fulfillment and the accuracy of stock records to support smooth business performance. I supervised and trained staff, maintained inventory levels, and oversaw quality control processes to guarantee that all products met company standards.

I assisted with reporting and took a proactive approach to addressing shipping issues, coordinating directly with customers and vendors to resolve challenges quickly and effectively. By optimizing operations, maintaining compliance with company policies, and fostering a safe, efficient work environment, I strengthened overall workflow and contributed to consistent customer satisfaction.

Managed and maintained buildings, grounds, and infrastructure, ensuring safe and efficient operations. Supervised construction, renovation, and repair projects while enforcing compliance with safety, environmental, and health regulations. Planned for base realignment and closure activities, coordinated essential services, and developed long‑range facility and space management strategies. Oversaw budgets, contract reviews, and financial performance, implementing corrective actions to maintain fiscal responsibility. Led maintenance staff and contractors, providing training and professional development to build a skilled workforce, ensuring facilities remained compliant, cost‑effective, and mission‑ready.

Provided high-level administrative support to the EU Delegation, managing schedules, correspondence, and confidential records in compliance with diplomatic protocols. Drafted official communications and reports, coordinated logistics for events and diplomatic visits, and oversaw VIP transport and hospitality services. Maintained filing systems and archives, ensured adherence to EU data protection policies, and supported expatriate staff with visa renewals and travel documentation. Managed office equipment, supplies, and technical installations, contributing to operational efficiency and readiness of the Delegation.

Collaborated with the Independent Election Commission under UNDP guidance during the 2009 electoral process, serving as deputy to the Senior Election Advisor. Provided strategic and operational support for election planning and execution across Baghlan province, ensuring compliance with international standards. Mentored and trained provincial staff on voter registration, polling station management, and transparency practices, while developing training modules to strengthen competency. Compiled detailed reports on election readiness and logistics, offering data‑driven recommendations to improve efficiency. Acted as liaison between UNDP, government officials, and community leaders to promote secure and inclusive participation, and delivered briefings to local authorities on best practices for free and fair elections.

Oversaw daily operations for the Kunduz ANA Garrison construction and support project, ensuring mission readiness and coordination across logistics, personnel, and equipment. Monitored compliance with DoD and DynCorp standards, maintaining documentation on construction progress, safety, and operational milestones. Acted as liaison between DynCorp, the U.S. Army Corps of Engineers, and Afghan National Army representatives to align project execution with contractual obligations. Supervised local and expatriate staff, managed housing, transportation, and life support services, and enforced safety protocols in a high‑risk operational zone. Conducted inspections, risk assessments, and emergency response planning to mitigate hazards and strengthen operational resilience.

Served as a Linguist and Cultural Advisor for the U.S. Armed Forces in Afghanistan, providing translation and interpretation in Dari and Pashto to enable clear communication across operational environments. Advised military personnel on Afghan customs, traditions, and cultural sensitivities, strengthening engagement with local communities, officials, and security partners. Offered cultural insights during missions and briefings, trained U.S. personnel on local customs and language basics, and fostered cross‑cultural communication. Played a key role in bridging cultural and linguistic gaps, contributing to mission success and building trust between U.S. forces and Afghan communities.