Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najihea Holloway

Washington

Summary

Dynamic professional with a proven track record at Safeway, excelling in customer satisfaction and team leadership. Skilled in problem-solving and effective communication, I foster positive environments that enhance student engagement and emotional support. Committed to implementing IEP strategies, I drive successful outcomes through personalized instructional support and motivational techniques.

Overview

5
5
years of professional experience

Work History

Dedicated Aide

TAMAH LLC.
08.2024 - Current
  • Assisted in the integration of technology into the classroom, promoting increased student engagement and understanding.
  • Facilitated smooth transitions throughout the day by supervising assigned activities such as lunchtime or recess duty.
  • Supported students during group activities, encouraging teamwork and cooperation among peers for successful completion of tasks.
  • Acted as a positive role model for students by demonstrating professionalism, empathy, and dedication to their educational success.
  • Reinforced teacher's instruction with personalized assistance.
  • Promoted student creativity, problem-solving skills and critical thinking abilities with individualized techniques.

Customer Service Manager

Safeway
06.2020 - 04.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Hair Academy

Cesar Chavez Public Charter School
Washington, DC
10.2023

Skills

  • Social skills development
  • Emotional support
  • Student engagement
  • Documentation skills
  • Data collection
  • De-escalation techniques
  • Instructional support
  • Motivational techniques
  • IEP implementation
  • Fast learner
  • Problem-solving
  • Attention to detail
  • Effective communication

Timeline

Dedicated Aide

TAMAH LLC.
08.2024 - Current

Customer Service Manager

Safeway
06.2020 - 04.2024

Hair Academy

Cesar Chavez Public Charter School

Similar Profiles

CREATE PROFILE