Summary
Overview
Work History
Education
Skills
Relevantandongoingeducation
Languages
Certification
Timeline
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Najim Aldeen Alswey

Najim Aldeen Alswey

Lisle,IL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
Aurora, IL
04.2024 - Current

- Provide support and assist in departmental tasks as needed.
- Analyze daily production goals to enhance efficiency and productivity.
- Contribute to maintaining a clean, organized work area.
- Help load products onto delivery trucks.
- Sort and categorize items by type, size, and location.
- Adhere to safety protocols, including wearing steel-toe boots, gloves, and high-visibility vests.
- Remain vigilant for potential hazards in the warehouse, and promptly report them to the Area Manager/PA.
- Communicate effectively with team members and supervisors to address issues and improve workflow.
- Utilize the Warehouse Management System (WMS) effectively.
- Follow established processes and timelines to ensure timely processing and shipping of customer orders.
- Manage time efficiently to meet deadlines and complete tasks promptly.
- Perform standard work practices focused on safety, quality, and productivity to achieve daily operational goals.
- Resolve issues such as missing items or incorrect orders swiftly.

- Commitment to work hours
- Able to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Work 40 hours per week, with potential overtime, including weekends or holidays as required.

Manager

Abu Sheikha Exchange bank
Amman, Jordan
10.2022 - 02.2024
  • Direct and flexible supervision of employees
  • Completed monthly reports
  • Executed various marketing strategies
  • Promoted teamwork and a positive work environment for the branch to increase performance

Bank Teller

Abu Sheikha Exchange bank
Amman, Jordan
12.2020 - 10.2022
  • Performed cash transactions
  • Consistently hit performance targets set by management
  • Customer service - Assisted customers with questions and needs

Team Leader

Orange company
Amman, Jordan
10.2018 - 12.2020

- Customer Service Team Lead - Troubleshoot multiple connection issues for customers - Service recovery- Managed customer complaints .

Education

BS - Psychology

Al Yarmouk University
Irbid, Jordan

Skills

  • Microsoft Office
  • Financial Data systems
  • Point of Sales Systems
  • Customer service
  • Performance reporting
  • Problem solving
  • Time management
  • Ability to work under pressure and be patient
  • Task prioritization
  • Barcode scanning
  • Workplace organization
  • Loading and unloading
  • Warehouse safety
  • Quality control
  • Safety compliance
  • Team building
  • Data processing
  • Analytical thinking
  • Goal setting and prioritization

Relevantandongoingeducation

  • Advanced Leadership, 2023
  • Compliance, Anti-Terrorism, and Money Laundering, 2021
  • Customer Service Course, 2020
  • Human resources development, 2020
  • Complaint Resolution Course, 2018

Languages

English
Full Professional
Arabic
Native/ Bilingual

Certification

  • Advanced Leadership – 2023 -
  • Compliance, Anti-Terrorism, and Money Laundering – 2021
  • Customer Service Course – 2020
  • Human resources development – 2020
  • Complaint Resolution Course

Timeline

FC Associate

Amazon
04.2024 - Current

Manager

Abu Sheikha Exchange bank
10.2022 - 02.2024

Bank Teller

Abu Sheikha Exchange bank
12.2020 - 10.2022

Team Leader

Orange company
10.2018 - 12.2020

BS - Psychology

Al Yarmouk University
Najim Aldeen Alswey