Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
- Provide support and assist in departmental tasks as needed.
- Analyze daily production goals to enhance efficiency and productivity.
- Contribute to maintaining a clean, organized work area.
- Help load products onto delivery trucks.
- Sort and categorize items by type, size, and location.
- Adhere to safety protocols, including wearing steel-toe boots, gloves, and high-visibility vests.
- Remain vigilant for potential hazards in the warehouse, and promptly report them to the Area Manager/PA.
- Communicate effectively with team members and supervisors to address issues and improve workflow.
- Utilize the Warehouse Management System (WMS) effectively.
- Follow established processes and timelines to ensure timely processing and shipping of customer orders.
- Manage time efficiently to meet deadlines and complete tasks promptly.
- Perform standard work practices focused on safety, quality, and productivity to achieve daily operational goals.
- Resolve issues such as missing items or incorrect orders swiftly.
- Commitment to work hours
- Able to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Work 40 hours per week, with potential overtime, including weekends or holidays as required.
- Customer Service Team Lead - Troubleshoot multiple connection issues for customers - Service recovery- Managed customer complaints .