Najiyah Riley
Lakewood
Summary
Driven Customer Engagement professional who prides myself on offering personalized, courteous service. Manage hospice service, while prospecting and issuing follow-up support to clients and team members. Skillful in advising current and potential clients with my hospitable service.
Resourceful and versatile professional with reputation for assisting the organization in consistently achieving aggressive sales goals while identifying and resolving problems for clients and team members alike. Excellent customer service and conflict management skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. excels in calender management, scheduling, data entry and database administration while putting the organizational mission first.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Firehouse Subs
10.2024 - 02.2025
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Delivery Driver
Amazon
08.2024 - 10.2024
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Maintained accurate delivery logs and inventory records to support operational efficiency.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Communicated effectively with customers to provide updates and resolve issues promptly.
- Assisted in loading and unloading packages, optimizing space utilization within the vehicle.
- Adapted to dynamic routes based on traffic conditions and customer needs for improved service reliability.
Cashier
Firehouse Subs
06.2024 - 08.2024
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Bath & Body Works
09.2023 - 12.2023
- Collaborated with team members to streamline operations during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Car Wash Attendant
Shur Kleen
02.2023 - 08.2023
- Operated car wash equipment to ensure efficient and effective cleaning processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of work area, ensuring adherence to safety and hygiene standards.
- Assisted in training new staff on operational procedures and equipment usage.
- Monitored inventory levels of cleaning supplies, reporting shortages to management.
- Performed routine maintenance checks on washing equipment for optimal performance.
- Engaged with customers to promote additional services, enhancing overall satisfaction.
- Collaborated with team members to streamline workflows and improve efficiency in operations.
Cashier
Buffalo Wild Wings
11.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
- Supported inventory management by restocking shelves as needed.
- Ensured a clean and organized checkout area for optimal customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Adapted quickly to changes in store policies and promotions to enhance service delivery.
- Greeted customers entering store and responded promptly to customer needs.
Caregiver
Koreans Women's Association
09.2021 - 01.2022
- Assisted clients with daily living activities, ensuring comfort and well-being.
- Provided companionship, fostering emotional support and engagement for clients.
- Maintained clean and safe living environments through regular housekeeping tasks.
- Documented care notes accurately, ensuring clear communication among caregivers.
- Collaborated with healthcare professionals to monitor client health and progress.
Dental Assistant
Emergency Dental Care USA
03.2021 - 09.2021
- Assisted in patient preparation and comfort during dental procedures.
- Maintained cleanliness and organization of dental tools and equipment.
- Educated patients on post-treatment care and oral hygiene practices.
- Supported dentists by providing necessary instruments during treatments.
- Recorded patient information accurately in dental software systems.
Education
Dental Certification - Dental Hygiene
UEI College
Tacoma, WA10-2025
High School Diploma -
Clover Park Technical College
Lakewood, WA03-2025
Skills
- Cross-cultural communication
- Deaf culture awareness
- Fingerspelling mastery
- Customer service
- Positive attitude
- Data entry
- Time management
- Excel spreadsheets
- Front office management
- Scheduling appointments
- Clerical support
- Scheduling
- Valid Driver's license
- Clean driving record
- Problem-solving
- Safe driving practices
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Respectful and compassionate
- Elderly care
- Dependable and responsible
- Patient care
- Daily living assistance
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Sterilization techniques
- Treatment room setup
- X-ray processing
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Cross-training capabilities
- Patient scheduling
- Patient relations
- Impression taking skills
- Treatment room breakdown
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Professionalism and ethics
Certification
CPR Basic life saver certification
- CPR Training - 10/1/25 - 10/1/27
Timeline
Cashier
Firehouse Subs
10.2024 - 02.2025
Delivery Driver
Amazon
08.2024 - 10.2024
Cashier
Firehouse Subs
06.2024 - 08.2024
Cashier
Bath & Body Works
09.2023 - 12.2023
Car Wash Attendant
Shur Kleen
02.2023 - 08.2023
Cashier
Buffalo Wild Wings
11.2022 - 02.2023
Caregiver
Koreans Women's Association
09.2021 - 01.2022
Dental Assistant
Emergency Dental Care USA
03.2021 - 09.2021
Dental Certification - Dental Hygiene
UEI College
High School Diploma -
Clover Park Technical College