Najiyah Riley
South Hill,WA
Summary
Driven Customer Engagement professional who prides myself on offering personalized, courteous service. Manage insurance sales cycle, while prospecting and issuing follow-up support to clients and team members. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for assisting the organization in consistently achieving aggressive sales goals while identifying and resolving problems for clients and team members alike. Excellent customer service and conflict management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration while putting the organizational mission first.
Overview
3
3
years of professional experience
1
1
Certification
Work History
National Insurance Sales Agent Assistant
Family First Life
03.2022 - Current
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Followed up promptly with interested clients to close sales.
- Managed insurance customer call center that made over 2000 calls weekly leading to 20% increase in organizational sales in first year.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Generated quotes and proposals for clients to match individual needs.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
Assistant Veterans Case Manager
Warrior Summit Coalition
04.2021 - 02.2023
- Spearheaded fundraising efforts to support social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Outreached and engaged to 500+ community members monthly which led to 30% increase in number of veterans served by our organization annually.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Advocated for social and community service programs to increase awareness and funding.
- Managed volunteer programs focused on providing community services to undeserved populations.
- Conducted community workshops to promote different programs and educate public on available services.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
Care Giver
Korean Women's Association
08.2021 - 12.2021
- Maintained strong connections within caregiver community to gain continuous knowledge and relationships for the organization.
- Replaced bandages, dressings and binders to care for wounds and encourage healing for a diverse range of clients as needed.
- Assisted 10+ clients with daily living needs to maintain self-esteem and general wellness.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities as required.
Dental Assistant
Emergency dental
09.2020 - 05.2021
- Designed dental report card to explain patient dental health status and treatment plans.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled and confirmed patient appointments.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Associate of Science - Communications
Tacoma Community College
Tacoma, WA09.2024
Certificate - Process Improvement
LEAN SIX SIGMA
Chicago, IL03.2023
Certificate - Dental Assisting
Tongue Point Job Corp
Astoria, OR11.2020
Skills
- American Sign Language Certified
- Customer Service Trained
- Project Management Experienced
- Process Improvement Certified
- Insurance Sales Experienced
- Microsoft Office Trained
- Problem-solving
- Client Engagement Focused
- Financial Needs Assessment
- Call Center Customer Service
Certification
LEAN SIX SIGMA Certified
American Sign Language Certified
First Aid CPR AED BLS Provider Certified
Child CPR AED, Infant CPR Certified
Life/Health Insurance Trained
Additional Information
- Willing to travel or relocate if required
- References available Upon Request
Timeline
National Insurance Sales Agent Assistant
Family First Life
03.2022 - Current
Care Giver
Korean Women's Association
08.2021 - 12.2021
Assistant Veterans Case Manager
Warrior Summit Coalition
04.2021 - 02.2023
Dental Assistant
Emergency dental
09.2020 - 05.2021
Associate of Science - Communications
Tacoma Community College
Certificate - Process Improvement
LEAN SIX SIGMA
Certificate - Dental Assisting
Tongue Point Job Corp
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