Najiyyah McClendon
New Llano,LA
Summary
Great leader with extensive experience at Lowe's, excelling in customer service and problem-solving. Demonstrated success in improving sales growth and fostering employee engagement through effective leadership and policy enforcement. Achieved high customer satisfaction and repeat business by optimizing operations and team performance.
Overview
12
12
years of professional experience
Work History
Sales Floor Department Supervisor
Lowe's
12.2020 - Current
- Make sure product is in stock and fully stocked, make sure product is priced appropriately and correctly, departments is neat, clean and organized while providing excellent customer service.
- Effectively allocate tasks to associates while keeping operations running smoothly and employees focused.
- Promote culture focused on encouraging associates to develop skills and abilities.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Train new associates on overall company and department-specific policies and procedures.
- Make sure company and department -specific policies and procedures are being implemented and followed.
- Make sure associates are aware of weekly, monthly and quarterly goals for the department.
- Assist customers, central selling associates and etc. with installs
- Perform any other duties, tasks and etc that are required.
Installed Sales Manager
Lowe’s
12.2018 - 12.2020
- Built relationships with customers and installers while managing their installs and/or projects.
- Handled issues appropriately while providing excellent customer service.
- Trained associates on systems that were being used.
- Made sure contracts for customers were accurate to include, product and/or labor.
- Collaborated with upper management to implement continuous improvements and exceed goals.
- Made sure work orders were opened for customers that had issues/ problems with their installs.
- Resolved work orders/ issues or problems with customers to maintain relationships and increase return customer loyalty.
- Ensure customers were satisfied with their installs/ projects.
- Made sure product was ready for delivery to customers as well as product being ready for installers to pick up.
- Made sure associates followed policy and procedures in relation to Installed Sales.
- Made sure installer/provider invoices were accurate and paid in a timely manner per policy.
- Performed and executed any other necessary job functions and etc.
Installed Sales Coordinator
Lowe's
03.2014 - 12.2018
- Coordinated all aspects of customer installations from the time they purchased to the completion of their install/project, resulting in high levels of satisfaction and repeat business.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Coordinated installations and provided assistance and support to the customer and the installer.
- Assisted Installed Sales Manager in making sure invoices from installers/ providers were accurate and paid in a timely manner.
- Assisted Installed Sales Manager in reviewing customer contracts for accuracy.
- Assisted customers by opening work orders for installs/ projects with issues.
- Followed up on open work orders with customers and installers/providers to ensure they were completed and customers were satisfied.
- Assist Installed Sales Manager as directed in any other tasks and etc.
Cashier
Lowe's
03.2013 - 03.2014
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet the needs of the business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted head cashier, Front End Department Supervisor and ASM when directed.
- Performed any other necessary job tasks functions and etc.
Education
Bachelors - Business Administration
American InterContinental University
Schaumburg, IL08.2013
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Leadership skills
- Inventory management
- Performance improvement
- Workflow optimization
- Policy enforcement
- Sales strategies
- Sales growth
- Process and procedure development
- Stock management
- Recovery management
- Leadership
- Employee engagement
- Multi-tasking mastery
- Customer engagement
- Product restocking
- Operations
- Employee management
- Order management
- Decision-making
Timeline
Sales Floor Department Supervisor
Lowe's
12.2020 - Current
Installed Sales Manager
Lowe’s
12.2018 - 12.2020
Installed Sales Coordinator
Lowe's
03.2014 - 12.2018
Cashier
Lowe's
03.2013 - 03.2014
Bachelors - Business Administration
American InterContinental University
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