NAJJA BANKS
Linux System Administrator
Phoenix,AZ
Summary
Resourceful system administrator, seeking to increase performance and lower cost by maintaining a high operational uptime. Providing prompt, consistent and effective responses to employer and consumer needs.
Accomplishments
- Deployed a webserver to launch a new product for Pro-Core Plus resulting in resulting in the ability to sell products online.
- Increased security on all servers by limiting access via ssh to only the bastion hosts.
- Configured virtualized machines to automate the sending of logs to Graylog log management system to be able to combine, enrich, correlate, query, and visualize all log data in one place. This provided all data in one place to gain insight and answers to security, application, and IT infrastructure concerns.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Linux System Administrator
Pro-Core Plus
Silver Spring, MD
08.2021 - Current
- Created and serviced 500 user accounts on 300 Linux-based systems and 50 Windows Servers.
- LINUX/UNIX System Administrator and Production Support of
various applications on Red Hat Linux and Windows environment. - Resolved trouble tickets to reduce backlog by 20%
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
Senior Client Success Manager
V Digital Services
Phoenix, AZ
05.2018 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Technical Support Representative
Endurance Interna onal Group
Tempe, AZ
03.2013 - 05.2018
- Managed high levels of call flow and responded to web server support needs.
- Researched and identified solutions to technical problems.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Education
Bachelor of Science - Electronic Engineering Technology
DeVry University
Phoenix, AZ 10.1995 - 02.1999
Certificate of Completion - Linux For Jobs
Yellow Tail Tech
Silver Spring, MD 08.2021 - 02.2022
Skills
Operating Systems: Ubuntu, CentOS, Redhat 7/8
Networking: SSH, DNS, NFS, DHCP, FTP, Iptables
Web/Mail/Identity Management: Apache, LDAP, FREEIPA
Ticketing system: Jira
Scripting: Bash
Monitoring tools: Nagios
Continuous integration tools: GIT, GITLAB, Ansible
Certification
Red Hat Certified System Administrator (RHCSA)
Military Experience
2/1993 – 11/1995 U.S ARMY COMBAT ENGINEER
Timeline
Red Hat Certified System Administrator (RHCSA)
06-2022
Linux System Administrator
Pro-Core Plus
08.2021 - Current
Certificate of Completion - Linux For Jobs
Yellow Tail Tech
08.2021 - 02.2022
Senior Client Success Manager
V Digital Services
05.2018 - Current
Technical Support Representative
Endurance Interna onal Group
03.2013 - 05.2018
Bachelor of Science - Electronic Engineering Technology
DeVry University
10.1995 - 02.1999