Najja Smith
Louisville,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Floater Teacher
Mini-Verisity
Louisville, KY
01.2024 - 08.2024
- Planned and implemented lessons for students in all grade levels.
- Provided support to classroom teachers during their absence.
- Assisted with student behavior management and discipline.
- Created an engaging learning environment for students of all ages.
- Monitored student progress and provided feedback to parents.
Press Operator
Fanatics
Louisville, KY
08.2022 - 09.2023
- Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
- Monitor and adjust the speed of the machine according to the type of material being printed.
- Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
- Adjust pressure settings on press to ensure proper inking and drying of material.
- Verify accuracy of job orders against proofs provided by customer.
Infant Teacher
First Step Academy
Louisville, KY
01.2022 - 05.2022
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Established positive relationships with families by communicating regularly about their child's progress.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Developed and implemented daily lesson plans to support infant development.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
Packer
Radial
Louisville, KY
10.2018 - 01.2022
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Inspected packages for accuracy and completeness before shipping.
- Kept records accurate and current by documenting movements in the company system.
- Performed required housekeeping to keep work areas clean, such as sweeping floors, putting trash in containers, and picking up product.
Jr. Intern
St. Georges Scholar Institute
Louisville, KY
05.2012 - 07.2020
- Incorporated multiple types of teaching strategies into the classroom.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Enrollment Representative
Humana
Louisville, KY
09.2018 - 03.2019
- Enrolled members into plans.
- Called providers to discuss medication appeals.
- Called patient's to discuss approval or denial of medication.
- Utilized specialized software applications related to the job role.
- Updated existing records with new or revised information as needed.
Education
High School Diploma -
Atherton High School
Louisville, KY05-2016
N/A -
Appalachian ChalleNGe Academy
Gray Knob Kentucky12-2015
Skills
- Customer Service
- Adaptable
- Organizational and Planning Skills
- Problem Solving
- Data Entry
- Computer Proficiency
- Active Listening
- Dependability
Timeline
Floater Teacher
Mini-Verisity
01.2024 - 08.2024
Press Operator
Fanatics
08.2022 - 09.2023
Infant Teacher
First Step Academy
01.2022 - 05.2022
Packer
Radial
10.2018 - 01.2022
Enrollment Representative
Humana
09.2018 - 03.2019
Jr. Intern
St. Georges Scholar Institute
05.2012 - 07.2020
High School Diploma -
Atherton High School
N/A -
Appalachian ChalleNGe Academy
Similar Profiles
ISHA BAJGAINISHA BAJGAIN
Registered Early Childhood Educator at St. George Mini SchoolRegistered Early Childhood Educator at St. George Mini School
Caitlin HanselmannCaitlin Hanselmann
Shift Leader at Frannies Mini DonutsShift Leader at Frannies Mini Donuts
Jayden GambleJayden Gamble
Lead Crew Member at Monster Mini GolfLead Crew Member at Monster Mini Golf