Summary
Overview
Work History
Education
Skills
Timeline
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Najla Mawry

Dearborn Heights,MI

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.

Overview

9
9
years of professional experience

Work History

Consultant Customer Sales Representative

Xfinity
10.2014 - 03.2019
  • Provide world class billing and technical support in consultative customer service environment for multiple products ( video, internet, phone, cell phone's and home security) as well as supporting applications and technologies
  • Meet retail sales goals by utilizing passion for technology , positive attitude, and genuine desire to meet customer needs
  • Demonstrate commitment to assisting team by covering absences, demonstrating punctuality and modeling professional , yet approachable down to earth demeanor at all times
  • Execute in a complex transaction environment including understating of multiple billing customer service applications and secure cash handling procedures
  • Greet customer and ascertain what each customer wants or needs
  • Describe and recommend merchandise and explain use, operation and care of merchandise to customer based on customer needs and desires
  • Inventory stock and requisition new stock

ESL Instructor

Exceed Language Center
05.2013 - 03.2014
  • Taught English as a second language to adults using the syllabus prescribed by the center, participated in teacher training workshops to gain new insight to creative approaches and effective methodologies.

Project Manager

Balqees Foundation
09.2010 - 03.2014
  • Was responsible for the establishment of a training language Center
  • Job responsibilities included
  • Developing the ESL educational process by choosing syllabuses and creating standard exams, arranging curriculum and academic schedules setting deadlines and dates for academic purposes, live stream English-Arabic translation between students and ESL non-Arabic speaking instructors, translation of center documents English-Arabic/ Arabic - English, managed a team of 10 employees including educational staff, student placement testing, organizing orientations and training sessions, as well as interviewing and evaluating applying instructors.

Education

GED -

Dearborn Professional Buidling
Dearborn
01.2015

Skills

  • Dependable and Reliable
  • Excellent Communication
  • Time Management
  • Team Player
  • Problem-Solving
  • Interpersonal Skills
  • Critical Thinking
  • Fluent in spoken and written Arabic

Timeline

Consultant Customer Sales Representative

Xfinity
10.2014 - 03.2019

ESL Instructor

Exceed Language Center
05.2013 - 03.2014

Project Manager

Balqees Foundation
09.2010 - 03.2014

GED -

Dearborn Professional Buidling

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Najla Mawry