Najlaa'a Abdul-Waasi
Customer Service Agent
Morrow,GA
Summary
Dynamic professional with a proven track record at Adisa Promotions Entertainment, excelling in customer relations and team management. Recognized for enhancing customer satisfaction through effective problem-solving and strategic store organization. Skilled in operations and loss prevention, ensuring a seamless experience for clients while maintaining high standards of service.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Adisa Promotions Entertainment
01.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
Airport Customer Service Agent
Hallmark Aviation
10.2022 - 02.2024
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Collaborated with team members to achieve high levels of performance in demanding situations.
Education
High School Diploma -
Hillside High School
Hillside,New Jersey06-1982
Skills
Stock management
Store organization
Customer relations
Customer service
Team management
Problem-solving
Loss prevention
Customer service management
Customer experience
Attention to detail
Operations
Assignment delegation
Timeline
Airport Customer Service Agent
Hallmark Aviation
10.2022 - 02.2024
Assistant Store Manager
Adisa Promotions Entertainment
01.2022 - Current
High School Diploma -
Hillside High School
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