Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najm Porter

Akron

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

Buckeye Residential Solutions
10.2024 - Current
  • Provided direct support and assistance to individuals with disabilities in their daily activities
  • Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
  • Supported individuals in maintaining a clean and organized living environment
  • Documented daily activities, progress notes, incidents, and other relevant information accurately and timely
  • Implement strategies to enhance client independence and quality of life.
  • Monitored clients' overall health and well-being and noted significant changes.

Landlord - Contractor

Trees Company
07.2017 - Current
  • Oversee all financial responsibilities, including negotiations. Manage strategic planning to increase sales. Excellent communication, problem solving, and marketing skills.
  • Oversaw property maintenance schedules, coordinating repairs and upgrades to enhance living conditions.
  • Managed tenant relationships, ensuring prompt communication and conflict resolution.
  • Conducted regular property inspections, identifying issues and ensuring compliance with safety regulations.
  • Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.

Dietary Aide

Hickory Ridge Nursing & Rehab
11.2021 - 06.2023
  • Led daily meal preparation and service for residents, ensuring dietary needs were met.
  • Trained new staff in food safety protocols and portion control.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

Appointment Scheduler

Leaf Home Water Solutions
03.2022 - 11.2022
  • Coordinated appointment schedules for customer consultations, ensuring efficient use of resources.
  • Collaborated with sales teams to align appointments with marketing campaigns and promotions.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Maintenance

Hickory Ridge Nursing & Rehab
11.2021 - 11.2022
  • Evaluating, repairing, and maintaining plumbing, carpentry, electrical, and HVAC systems in the building.
  • Led preventive maintenance, safety inspections and annual maintenance inspections.
  • Prioritized, planned, coordinated and scheduled corrective, preventive and predictive maintenance work for assigned maintenance areas and external service providers.
  • Enhanced communication between maintenance and operations teams by effectively briefing personnel on the status of support equipment and upcoming maintenance actions.
  • Performed preventive maintenance on HVAC systems, ensuring optimal operation throughout year.
  • Enhanced system efficiency by conducting thorough diagnostics and repairing faulty Electrical components.

Sub-Contractor

Trinity Professional Painting
03.2021 - 10.2022
  • Utilize social skill to collaborate with other contractors. Employ problem solving strategies to resolve conflicts swiftly and professionally.
  • Managed project timelines and ensured adherence to quality standards.
  • Collaborated with clients to assess project requirements and provide tailored solutions.
  • Applied various painting techniques to ensure high-quality finishes on residential and commercial projects.
  • Managed surface preparation tasks including sanding, caulking, and priming for superior adhesion.
  • Operated spray equipment, brushes, and rollers to achieve optimal paint application results.

Outbound Sales Representative

Emerald Call Center
01.2018 - 12.2019
  • Resolve customer issues efficiently and courteously. Technical proficiency and high knowledge retention. Practice de-escalation techniques with empathy to help upset callers.
  • Generated leads through targeted outbound calls, enhancing customer engagement and sales opportunities.
  • Trained new staff on effective sales techniques and call handling procedures, fostering a knowledgeable team environment.
  • Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.

Education

High school diploma -

Ellet High School
Akron, OH
06.2017

Social services

Stark State College
Akron, OH

Certificate - Welding

Fortis College
Akron, OH
06-2026

Skills

  • Dietary aide experience
  • Carpentry
  • HVAC
  • Electrical wiring
  • Customer service
  • Communication
  • Multi-tasking
  • Management
  • Organization
  • Problem solving
  • Team collaboration
  • Sales (7 years)
  • Facilities maintenance
  • Project Management
  • Computer networking
  • Maintenance
  • Electrical systems
  • Drywall
  • Warehouse experience
  • Remodeling
  • Handyman experience (5 years)
  • Plumbing
  • Electrical experience
  • Microsoft Office (2 years)
  • Telemarketing
  • Computer skills

Certification

  • Driver's License
  • November 2023 to November 2024

Timeline

DSP (Direct Support Professional)

Buckeye Residential Solutions
10.2024 - Current

Appointment Scheduler

Leaf Home Water Solutions
03.2022 - 11.2022

Dietary Aide

Hickory Ridge Nursing & Rehab
11.2021 - 06.2023

Maintenance

Hickory Ridge Nursing & Rehab
11.2021 - 11.2022

Sub-Contractor

Trinity Professional Painting
03.2021 - 10.2022

Outbound Sales Representative

Emerald Call Center
01.2018 - 12.2019

Landlord - Contractor

Trees Company
07.2017 - Current

Social services

Stark State College

High school diploma -

Ellet High School

Certificate - Welding

Fortis College

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