Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Najma Abdi

Columbia Heights ,MN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.

Experience customer service employee with over 2 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated customer service professional with history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Personable customer service associate offering years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

3
3
years of professional experience

Work History

Medical Assembly

Integer Holdings Corporation
Minneapolis , MN
02.2022 - 07.2022
  • Followed detailed assembly instructions, processes and procedures.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Maintained supply inventory by checking stock to determine inventory level.

Customer Service Associate

JCPenney
Roseville, MN
01.2020 - 06.2020
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

Target
Minneapolis , MN
08.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Customer Service

JCPenney
Woodbury, MN
01.2018 - 06.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Education

Dental Hygiene

Century College
Saint Paul, MN

High School Diploma -

STEP Academy Charter School
Saint Paul
06.2019

Skills

  • Customer Satisfaction
  • Active Listening
  • Customer Needs Assessments
  • Following Detailed Instructions
  • Reading Comprehension
  • Duty Assignments
  • Personnel Records

Languages

Somali
Native or Bilingual

Timeline

Medical Assembly

Integer Holdings Corporation
02.2022 - 07.2022

Customer Service Associate

JCPenney
01.2020 - 06.2020

Sales Associate

Target
08.2019 - 01.2020

Customer Service

JCPenney
01.2018 - 06.2019

Dental Hygiene

Century College

High School Diploma -

STEP Academy Charter School
Najma Abdi