Summary
Overview
Work History
Education
Timeline
Generic

Najma Ali

Houston,TX

Summary

Energetic Certified Zumba Instructor known for high productivity and efficient task completion. Skilled in creating engaging routines, adapting exercises to suit various fitness levels, and maintaining energetic environment during classes. Excel in communication, motivational skills, and ability to foster positive group dynamics. Brings passion for health and wellness to every session, ensuring participants are inspired and achieve fitness goals. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

18
18
years of professional experience

Work History

Certified Zumba Instructor

24 Hour Fitness
Houston, TX
06.2016 - Current
  • Choreographed routines that incorporated Latin, hip-hop, and other dance styles.
  • Kept accurate records of attendance for each class session.
  • Incorporated stretching techniques into the curriculum to improve flexibility and reduce injury risk.
  • Demonstrated proper form and technique during class instruction.
  • Provided individual attention to participants with special needs or requests.
  • Maintained a safe environment by monitoring the class flow and correcting any unsafe behavior.
  • Created new music playlists for each class session.
  • Offered modifications for individuals with physical limitations or injuries.
  • Organized fun activities such as themed classes, competitions, and group challenges.

Front Desk Receptionist

Legacy Community Health Services
Houston, TX
06.2006 - 03.2011
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Handled sensitive information in a confidential manner.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.

Education

Associate of Applied Science - Electrical, Electronics Engineering Technologies

ITT Technical Institute
Houston, TX
06-2000

GED -

Carter
Houston, TX

Timeline

Certified Zumba Instructor

24 Hour Fitness
06.2016 - Current

Front Desk Receptionist

Legacy Community Health Services
06.2006 - 03.2011

Associate of Applied Science - Electrical, Electronics Engineering Technologies

ITT Technical Institute

GED -

Carter
Najma Ali