Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najma Mohamed

Seattle,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

UPS STORE MANAGER

THE UPS STORE 2485
06.2022 - Current
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Picked orders, scanned products and packed boxes.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.

NANNY

College Nannies And Sitters
10.2021 - 05.2022
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Promoted language development skills through reading and storytelling.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Supervised children on playground to help develop physical and social skills.
  • Established and maintained safe play environment for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Administered basic first-aid and medication in emergency situations.
  • Provided developmentally appropriate activities for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children basic life skills, manners and personal hygiene.
  • Identified warning signs of emotional and developmental problems in children.
  • Encouraged children to be understanding and patient with others.
  • Helped children complete homework assignments and school projects.


Security Officer

Allied Universal
04.2020 - 09.2021
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Checked and verified photo identification prior to granting facility access.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Issued access cards to authorized personnel to monitor access points.

Security Officer

Northwest Security Services Inc
01.2020 - 03.2020
  • Issued access cards to authorized personnel to monitor access points.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for products, services, and company information.

SPD INTERN

City Of Seattle
06.2019 - 07.2019


  • Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Brand Representative

Abercrombie & Fitch
04.2019 - 05.2019
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Completed floorsets, filled floor, and rang up customers.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Rainier Beach High School
Seattle, WA
06.2019

No Degree -

Summit Public School: SIERRA
Seattle, WA
08.2015

Skills

  • Shift Checklists
  • Time Management
  • Order Management
  • Staff Training
  • Accurate Cash Handling
  • Sales Expertise
  • Team Leadership
  • Inventory Management
  • Employee Motivation
  • Store Opening and Closing Procedures
  • Pricing Strategies
  • Leadership
  • Multitasking and Organization
  • Recruiting and Hiring
  • Store Displays
  • Sales Professional
  • Verbal and Written Communication
  • Database Maintenance
  • Desktops, Laptops and Mobile Devices
  • Payroll Administration and Timekeeping
  • Documentation
  • Store maintenance
  • Store presentation

Certification

  • CNP - Certified Notary Public
  • Security Guard License

Timeline

UPS STORE MANAGER

THE UPS STORE 2485
06.2022 - Current

NANNY

College Nannies And Sitters
10.2021 - 05.2022

Security Officer

Allied Universal
04.2020 - 09.2021

Security Officer

Northwest Security Services Inc
01.2020 - 03.2020

SPD INTERN

City Of Seattle
06.2019 - 07.2019

Brand Representative

Abercrombie & Fitch
04.2019 - 05.2019

High School Diploma -

Rainier Beach High School

No Degree -

Summit Public School: SIERRA

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Najma Mohamed