Najma Mussa
Alexandria,VA
Summary
Efficient and reliable self-checkout cashier with cash handling expertise and cross-selling techniques. Monitored security cameras to minimize errors and ensure adherence to safety protocols. Managed day-to-day operations of concierge desk, providing exceptional customer service and utilizing problem-solving skills. Experienced sales associate with exceptional customer service skills, handling customer complaints efficiently and courteously.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
Brighatar Care
06.2024 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
Beauty Advisor
Target
08.2023 - 02.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Concierge
Virtual concierge
03.2018 - 08.2023
- Managed the day-to-day operations of the concierge desk
- Answered phone to make reservations, take and distribute messages, or redirect calls
- Utilized problem solving skills to identify solutions for various issues related to concierge duties
- Managed incoming calls from customers seeking information or assistance
- Provided exceptional customer service at all times in order to exceed expectations
- Greeted and assisted guests in a friendly and professional manner, providing information about the hotel's services and amenities
- Handled all guest inquiries in a polite and efficient manner
- Recorded guest comments or complaints, referring customers to managers when necessary
- Maintained accurate records of guests' requests and services performed
Sales Associate
DSW
02.2014 - 09.2017
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Provided accurate information about products, prices and availability both in person and over the phone
Education
Bachelors Of Arts - Psychology
Uagc
180 S Arizona Ave Suite #301, Chandler, AZ 85225 A11.2026
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Northern Virginia community college
Alexandria, Va05.2019
Skills
- Efficient multitasking
- Reliability and punctuality
- Cash handling expertise
- Cross-selling techniques
Timeline
Elderly Caregiver
Brighatar Care
06.2024 - Current
Beauty Advisor
Target
08.2023 - 02.2024
Concierge
Virtual concierge
03.2018 - 08.2023
Sales Associate
DSW
02.2014 - 09.2017
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Northern Virginia community college
Bachelors Of Arts - Psychology
Uagc
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