Najma Nixon
Chicago,IL
Summary
Creative Pastry Cook, skillful in ordering and requisitioning supplies and ingredients and plating and preparing desserts for special events. In-depth knowledge of food and service techniques, pastry preparation and sanitary handling. Commended for creating numerous new recipes and maintaining all safety and sanitation guidelines. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Pastry Cook
Bazaar Meat By Jose Andres
01.2021 - Current
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Scaled out and mixed ingredients according to recipes and procedures.
- Created new dessert items for seasonal and special events.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Flight Attendant
JetBlue
06.2017 - 12.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Agent
Washington Post Company
01.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
Senior Advisor
Warby Parker Optical
07.2015 - 01.2017
- Served as acting manager in the absence of a manager on the floor as well as led FOR and daily
wrap-ups - Oversaw employee engagement and acted as a liaison between HR and store employees
- Managed cash transactions and closing out cash sales at end of day
- Oversaw store budgets and ordering, as well as inventory and product management
- Handled store scheduling monthly/quarterly goal planning including, marketing and event planning
- Set store procedures for processing returns and exchanges
● Served as
Education
Associate of Arts - English Language And Literature
Northern Virginia Community College
Annandale, VA05.2019
Skills
- Supply Ordering
- Glaze, Icing and Topping Application
- Active Learning
- Proper Food Handling
- Decorative Finishes
- Baking
- Critical Thinking
- Operational Processes
- Sanitation Protocols
- Kitchen Operations
- Material Prepping
Timeline
Lead Pastry Cook
Bazaar Meat By Jose Andres
01.2021 - Current
Flight Attendant
JetBlue
06.2017 - 12.2020
Customer Service Agent
Washington Post Company
01.2017 - 04.2018
Senior Advisor
Warby Parker Optical
07.2015 - 01.2017
Associate of Arts - English Language And Literature
Northern Virginia Community College
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