Najma Rauf
Centreville,VA
Summary
Reliable Sales Associate with strong customer relations and issue resolution skills. Maintained calm demeanor in high-pressure situations while assisting customers. Committed to enhancing customer experiences through effective communication and teamwork.
Overview
1
1
year of professional experience
Work History
Security Screener Associate
SCIS Security
Sterling, VA
09.2025 - Current
- Collaborated with team members to develop effective response strategies for security incidents.
- Trained new staff on operational procedures and best practices for effective security screening processes.
- Collaborated with fellow screeners to maintain a high standard of safety throughout the facility.
- Participated in ongoing training programs to stay current on industry best practices and emerging security threats.
- Mitigated potential risks by promptly reporting any suspicious behavior or activities to supervisory staff members.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Sales Associate
T.J. Maxx
Fairfax, VA
09.2025 - 02.2026
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Walmart
Manassas, VA
06.2025 - 09.2025
- Assisted customers in locating products and provided knowledgeable recommendations.
- Processed transactions accurately and efficiently at checkout stations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to restock shelves and ensure product availability.
- Handled customer inquiries and resolved concerns to maintain satisfaction levels.
- Participated in training sessions to learn about new products and sales techniques.
- Ensured compliance with safety protocols while performing daily tasks on the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Walmart
Plover, WI
01.2025 - 06.2025
- Monitored inventory levels and reported discrepancies to management for resolution.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree - Nursing
Abo Ali Sina Balkhi Nursing School
Kabul, AfghanistanHigh School Diploma -
Soria High School
Kabul, Afghanistan09-2021
Skills
- Public safety
- Physical security
- Security protocols
- Integrity and honesty
- Customer relations skills
- Behavioral observations
- Team development
- Procedure implementation
Languages
English
Professional Working
Timeline
Security Screener Associate
SCIS Security
09.2025 - Current
Sales Associate
T.J. Maxx
09.2025 - 02.2026
Sales Associate
Walmart
06.2025 - 09.2025
Sales Associate
Walmart
01.2025 - 06.2025
No Degree - Nursing
Abo Ali Sina Balkhi Nursing School
High School Diploma -
Soria High School