Najwa D. Green
Huntsville,AL
Overview
12
12
years of professional experience
Work History
Physician Scheduler
Clearview Cancer institute
Huntsville, AL
04.2021 - Current
- Manage patient scheduling to optimize appointment flow and reduce wait times
- Coordinate with healthcare providers to ensure timely patient care and service delivery
- Utilize scheduling software to maintain accurate patient appointment details and records
- Provide compassionate support to patients and families, addressing inquiries and concerns
- Ensure compliance with healthcare regulations in all scheduling activities
- Gather information and schedule initial visits for onboarding new patients
- Handle appointment reminders and cancellations to keep patient schedules current
- Confirm insurance eligibility to ensure coverage before appointments
- Manage patient medical records, maintaining confidentiality and compliance with regulations
- Ensure patient privacy and confidentiality in all interactions and documentation
- Communicate effectively with external organizations to facilitate patient care coordination
- Thoroughly carry out physician orders
- Managed provider schedules, including rescheduling meetings, cancelling appointments, and blocking dates/times for approved meetings
Grogan Jewelers by Lon
Huntsville, AL
06.2017 - 04.2021
- Consult with clients on diamonds, focusing on color, cut, clarity and carat size to meet their expectations
- Ensure a personalized shopping experience, by assisting with merchandise selection
- Maintain a clean and attractive display of merchandise to enhance customer engagement
- Oversee sales floor activities, assist with daily operational tasks, and address customer inquiries
- Make follow-up calls, send texts and emails to inform clients about promotional products and upcoming events
- Perform weekly inventory audits, reconciling discrepancies in stock levels
- Deliver prompt and courteous service utilizing product knowledge to encourage purchases
Phone Operations Supervisor
DIRECT TV/ATT
01.2013 - 05.2017
- Champion a positive company culture, brand, and values; intentionally create and preserve an environment of positive employee relations and ensure that all agents, are accorded dignity and respect
- Ensure the safety and security of all agents and patients by using effective communication, conflict resolution, and emotional intelligence skills
- Assist with recruitment processes and conduct secondary interviews
- Conduct and oversee onboarding process to ensure all proper documents are presented and signed via DocuSign
- Supervise all agent training to maintain a strong workforce, grow agent performance and uplift motivation and engagement
- Support career development by setting clear goals to prepare for promotion opportunities
- Evaluate agents’ performance: recommend and conduct applicable award recognition, discipline & termination
- Monitor employees' compliance with labor and employment regulations and consistently identify and optimize areas for improvement
- Ensure employees comply with labor regulations and continually optimize improvement
Education
Bachelor of Science - Business Administration
Troy University
Troy, AL05.2012
Timeline
Physician Scheduler
Clearview Cancer institute
04.2021 - Current
Grogan Jewelers by Lon
06.2017 - 04.2021
Phone Operations Supervisor
DIRECT TV/ATT
01.2013 - 05.2017
Bachelor of Science - Business Administration
Troy University
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