Summary
Overview
Work History
Education
Skills
Certification
References
Timeline

Najwa Laflouf

Kansas City,Missouri

Summary

Motivated and adaptable professional with a background in Hospitality and Tourism Management, complemented by experience in Marketing and Festival and Event Management. Skilled in blending strong interpersonal abilities with technical expertise to drive impactful results. With a proactive mindset and a dedication to continuous learning, I am eager to contribute to a dynamic team and deliver exceptional outcomes.

Overview

9
9
years of professional experience
5
5
Certification

Work History

Owner/Manager/Host

Nature’s Cabin
Dominica
01.2022 - Current
  • Delivered exceptional customer experiences by managing Airbnb listings, inquiries, and guest communications, ensuring a seamless process from booking to departure
  • Adapted to diverse guest needs, providing personalized solutions and maintaining a high satisfaction rate
  • Oversee logistical operations, including coordinating airport pickups, arranging tours, managing guest itineraries and overall guest experiences while on island
  • Maintained a professional, detail-oriented approach to problem-solving and guest feedback resolution

Marketing / Events and Festivals Support Officer

Discover Dominica Authority
Dominica
02.2022 - 06.2024
  • Organized logistics for influencer familiarization trips, negotiating agreements between influencers and the Authority alongside the Marketing Manager
  • Coordinated with key stakeholders (hotels, restaurants, businesses, governing bodies) to form strategic partnerships and showcase platforms for marketing campaigns
  • Reviewed and organized contracts, followed up with influencers post-trips to ensure deliverables were met, and provided detailed reports to the Marketing Manager
  • Wrote press releases and shared them with upper-level staff for review and release
  • Served as the lead liaison officer for major events, creating and managing schedules for media and influencers during the World Creole Music Festival, “Mas-Domnik” (Carnival), and Jazz and Creole Festival
  • Performed administrative tasks, including sending communications and following up with stakeholders, committee members, and the public
  • Oversaw logistical planning, including booking flights, accommodations, transportation, and event venues
  • Managed event logistics such as sourcing light, stage, and sound equipment, coordinating garbage disposal, cleaning services, security, food services, and ensuring health and safety standards were met

Work In Nature Information Officer

Discover Dominica Authority
Dominica
07.2021 - 06.2024
  • Provided accurate and relevant information to potential clients, addressing inquiries and resolving issues to facilitate smooth transitions to the island
  • Assisted clients in adapting to their new environment, offering personalized support and guidance throughout their relocation process
  • Collaborated with stakeholders to promote the Work In Nature program, fostering partnerships that enhanced program visibility and success
  • Managed communication strategies, ensuring a seamless flow of information to prospective and current clients
  • Represented the island’s offerings to international audiences, contributing to increased program engagement and participation

Customer Service Representative

Cost Pro Antigua
10.2017 - 01.2018
  • Resolved customer complaints efficiently, enhancing client satisfaction and retention
  • Advertised and introduced new products to the client base, driving increased awareness and sales
  • Acted as an intermediary between the business and customers, assisting with purchases, returns, and exchanges

Customer Service Representative/ Loans Officer

Fast Cash Dominica and Antigua
10.2015 - 07.2017
  • Handled customer inquiries and complaints
  • Processed loan payments and handled financial information while maintaining confidentiality
  • Issued short-term loans, ensuring compliance with company policies and customer needs
  • Addressed client inquiries and provided accurate information to support customer satisfaction and company growth

Education

Bachelor of Hospitality Management -

Monroe University
12.2020
  • Relevant Coursework: Sales and Marketing for Hotels, Customer Service, Hospitality Management, Travel and Tourism, Human Resource Management
  • GPA: 3.9 (Honors)

Associate Degree - Culinary Arts

Monroe College
06.2020

Associate Degree - Business Administration

Dominica State College
07.2016

High School Diploma -

St. Martin Secondary
06.2013
Achieved passes in 8 CXC courses, General Proficiency

Skills

  • Proficient with Microsoft Office
  • Clear Written and Oral Communication Skills
  • Detail-oriented
  • Team motivation and Leadership qualities
  • Cultural sensitivity
  • Rapport building
  • Time management
  • Interpersonal skills
  • Organizational skills
  • Adaptability
  • Discretion
  • Dependability
  • Responsibility
  • Commitment to excellence
  • Decision-making and Problem solving
  • High-stress environment management
  • Professionalism
  • Marketing
  • Negotiation

Certification

  • Basics of Project Management, International Business Management Institute, 11/01/23
  • Public Speaking and Professional Presentation Skills, The University of the West Indies, 07/01/22
  • Guest Service Gold Certification, American Hotel and Lodging Educational Institute, 12/01/20
  • Serve Safe Certification, National Restaurant Association, 03/01/19
  • Sales and Marketing, The University of the West Indies Open Campus, 09/01/17

References

References available upon request.

Timeline

Marketing / Events and Festivals Support Officer - Discover Dominica Authority
02.2022 - 06.2024
Owner/Manager/Host - Nature’s Cabin
01.2022 - Current
Work In Nature Information Officer - Discover Dominica Authority
07.2021 - 06.2024
Customer Service Representative - Cost Pro Antigua
10.2017 - 01.2018
Customer Service Representative/ Loans Officer - Fast Cash Dominica and Antigua
10.2015 - 07.2017
Monroe University - Bachelor of Hospitality Management,
Monroe College - Associate Degree, Culinary Arts
Dominica State College - Associate Degree, Business Administration
St. Martin Secondary - High School Diploma,

Similar Profiles

CREATE PROFILE
Najwa Laflouf