Najwa Peterson
Humble
Summary
Detail-oriented professional with 10+ years of experience and a proven knowledge of customer service, customer satisfaction, and customer needs assessment. Aiming to leverage my skills to successfully fill the Funeral Assistant/ Transport role at your company.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Gateway Foundation
09.2023 - Current
- Conducted comprehensive risk assessments for individual inmates, contributing to informed decision-making regarding housing assignments, work placements, and program eligibility.
- Implemented new inventory management system for tracking supplies needed within the institution leading to more effective distribution of resources.
- Enhanced staff performance through consistent training and professional development opportunities.
- Managed staffing schedules efficiently to ensure adequate coverage of all areas within the correctional institution while minimizing overtime costs.
- Increased staff morale through regular communication, recognition, and support initiatives.
- Improved inmate behavior by implementing structured daily routines and programs.
- Coordinated emergency response efforts during critical incidents, ensuring safety for all involved parties while minimizing property damage or loss.
- Developed strong relationships with community resources to enhance re-entry support services available for released offenders transitioning back into society successfully.
- Promoted a culture of continuous improvement among staff members by encouraging open communication and feedback on facility operations, policies, and procedures.
- Oversaw the successful implementation of new security measures such as updated surveillance systems and access control protocols to maintain a secure environment within the facility.
- Maintained a safe environment for both inmates and staff by enforcing strict adherence to facility policies and procedures.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Supervised Number employees and performance of tasks and managed Number offenders.
Monitor
Geo Group Inc
03.2021 - 09.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
Funeral Home Assistant
Memorial Park Funeral Home & Cemetery
10.2016 - 01.2021
- Greeted people at the funeral home
- Performed a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned
- Helped mourners as they enter or exit limousines
- Closed caskets at appropriate point in services
- Transferred the deceased to funeral homes
- Obtained burial permits and register deaths
- Directed or escorted mourners to parlors or chapels in which wakes, or funerals are being held
- Placed caskets in parlors or chapels prior to wakes or funerals
- Cleaned and drove funeral vehicles, such as cars or hearses, in funeral processions
- Carried flowers to hearses or limousines for transportation to places of interment
- Cleaned funeral parlors or chapels
- Assisted with cremations and the processing and packaging of cremated remains
- Provided advice to mourners on how to make charitable donations in honor of the deceased
Senior Correctional Officer
Whiteville Correctional Facility
05.2014 - 10.2016
- Conducted head counts to ensure that each prisoner is present
- Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Searched prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
- Used weapons, handcuffs, and physical force to maintain discipline and order among prisoners
- Inspected mail for the presence of contraband
- Guarded facility entrances to screen visitors
- Maintained records of prisoners' identification and charges
- Processed or booked convicted individuals into prison
- Settled disputes between inmates
- Provided oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
- Participated in required job training
- Took prisoners into custody and escorted to locations within and outside of facility, such as visiting room, courtroom, or airport
- Served meals, distributed commissary items, and dispensed prescribed medication to prisoners
- Counseled inmates and responded to legitimate questions, concerns, and requests
- Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites
- Assigned duties to inmates, providing instructions as needed
- Issued clothing, tools, and other authorized items to inmates
- Arranged daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments
- Supervised and coordinated work of other correctional service officers
Education
Associate of Applied Science - Funeral Service and Mortuary Science
Commonwealth Institute For Funeral Services
Houston, TXHigh School - undefined
East Side High School
Cleveland, MS01.2012
Skills
- ADDITIONAL SKILLS
- Customer Service Skills Interpersonal Skills Security Skills Organizational Skills Attention to Detail
- Law Enforcement Supervision Skills Surveillance Skills Funeral Service Skills Time - Management Skills
- CERTIFICATIONS
- CPR Certification First Aid Certification
Timeline
Shift Supervisor
Gateway Foundation
09.2023 - Current
Monitor
Geo Group Inc
03.2021 - 09.2023
Funeral Home Assistant
Memorial Park Funeral Home & Cemetery
10.2016 - 01.2021
Senior Correctional Officer
Whiteville Correctional Facility
05.2014 - 10.2016
High School - undefined
East Side High School
Associate of Applied Science - Funeral Service and Mortuary Science
Commonwealth Institute For Funeral Services
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