Detail-oriented and organized customer service representative with a passion for exceeding customer expectations and achieving high levels of satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Providence Living of Pembroke Pines
2023.06 - Current
Demonstrated strong knowledge of menu items and specials, making recommendations and customizing orders for guests.
Maintained a clean and organized dining area, restocking supplies and ensuring a pleasant atmosphere for guests.
Assisted with inventory management and restocking of supplies
Resolved customer complaints promptly and effectively
Team Leader
Chick Fil A
2022.05 - 2023.06
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Led the development and implementation of new training programs for customer service representatives.
Supervised a team of customer support agents and consistently met or exceeded performance metrics.
Cashier /Sales Associate
Walmart
2021.02 - 2022.05
Managed cash register and processed customer transactions in a fast-paced retail environment.
Provided excellent customer service by assisting shoppers with product inquiries and purchases.
Participated in sales training and product knowledge sessions.
Education
High School Diploma -
Boyd H Anderson High School
Lauderdale Lakes, Florida
06.2023
Skills
Communication
Adaptability
Problem Solving
Customer Service
Positivity
Teamwork
Time Management
References
Tiffany Brooks, 954.295.4901
Sheltin Edmond, 954.553.5809
Caitlin Desronvil, 239.236.6390
Timeline
Server
Providence Living of Pembroke Pines
2023.06 - Current
Team Leader
Chick Fil A
2022.05 - 2023.06
Cashier /Sales Associate
Walmart
2021.02 - 2022.05
High School Diploma -
Boyd H Anderson High School
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