Nancy Jean
Fort Lauderdale,Fl
Summary
Detail-oriented and organized customer service representative with a passion for exceeding customer expectations and achieving high levels of satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Providence Living of Pembroke Pines
06.2023 - Current
- Demonstrated strong knowledge of menu items and specials, making recommendations and customizing orders for guests.
- Maintained a clean and organized dining area, restocking supplies and ensuring a pleasant atmosphere for guests.
- Assisted with inventory management and restocking of supplies
- Resolved customer complaints promptly and effectively
Team Leader
Chick Fil A
05.2022 - 06.2023
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Led the development and implementation of new training programs for customer service representatives.
- Supervised a team of customer support agents and consistently met or exceeded performance metrics.
Cashier /Sales Associate
Walmart
02.2021 - 05.2022
- Managed cash register and processed customer transactions in a fast-paced retail environment.
- Provided excellent customer service by assisting shoppers with product inquiries and purchases.
- Participated in sales training and product knowledge sessions.
Education
High School Diploma -
Boyd H Anderson High School
Lauderdale Lakes, Florida06.2023
Skills
- Communication
- Adaptability
- Problem Solving
- Customer Service
- Positivity
- Teamwork
- Time Management
References
- Tiffany Brooks, 954.295.4901
- Sheltin Edmond, 954.553.5809
- Caitlin Desronvil, 239.236.6390
Timeline
Server
Providence Living of Pembroke Pines
06.2023 - Current
Team Leader
Chick Fil A
05.2022 - 06.2023
Cashier /Sales Associate
Walmart
02.2021 - 05.2022
High School Diploma -
Boyd H Anderson High School