Nakaiah Brinson
St Petersburg
Summary
Proven leader and efficient Supervisor with a track record of enhancing customer loyalty and streamlining operations at Red Lobster. Excelled in labor cost control and team management, boosting service quality and operational efficiency. Skilled in conflict resolution and staff training, consistently achieving high standards in fast-paced environments. Along with the “numbers” aspect of the business, my top priority always has and will be providing the perfect guest experience. From the time they walk into the door, until after they leave. I am notorious for getting my hands dirty and helping and supporting the team when things go awry.
Overview
6
6
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
08.2018 - 09.2024
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Organized implementation of new banners, displays, and menus.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained accurate records of sales, labor and other costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff..
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Associate Of General Studies - Music Performance
St. Petersburg College
Clearwater, FLSkills
- Labor cost control
- Team Management
- Catering Coordination
- Sanitation Standards
- Table Setting
- Effective Leadership
- Employee Scheduling
- Food presentation
- Allergy awareness
- Health and safety standards
- Staff Management
- Sales operations
- Conflict Resolution
- Problem Resolution
- Service Quality
- Employee Motivation
- Guest Relations
- Sales strategy
- Staff Supervision
- Operational Efficiency
- Personnel Evaluations
- Performance monitoring
- Hospitality
- Staff Training
- Waste Reduction
- Task Delegation
- Team Coordination
- Restaurant policies and procedures
Timeline
Certified Restaurant Supervisor
Red Lobster
08.2018 - 09.2024
Associate Of General Studies - Music Performance
St. Petersburg College
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