Nakayla Cheek
Charlotte,North Carolina
Summary
Creative professional skilled in video production and editing. Known for producing engaging and visually appealing content that meets client standards. Team-oriented with focus on delivering results and adapting to changing project needs. Expertise in camera operation, lighting, and post-production editing. Recognized for effectively engaging with customers and demonstrating the value of products/services, resulting in substantial customer retention and loyalty growth. A dynamic and goal-oriented professional committed to delivering exceptional customer experiences and achieving long-term success.
Overview
6
6
years of professional experience
Work History
Videographer/ Social Media Manager (Volunteer)
Raise a Child Carolinas
09.2024 - Current
- Created videos based on client specifications, ensuring alignment with desired length, style, and pace.
- Operated cameras, lighting equipment, and audio gear to capture high-quality footage in various environments.
- Edited footage using Adobe Premiere, arranging clips and adding effects as needed.
- Developed creative video production strategies to produce unique and engaging content.
- Provided feedback on new branding guidelines.
- Filmed overviews of events and programs throughout the year.
Owner/CEO
Let's Brandstorm LLC
05.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Delivered customized videography services, creating high-quality content tailored to client needs across various industries and events.
- Developed creative video strategies to grow client engagement on social media platforms, boosting online presence and interaction.
- Led creative direction and production processes, collaborating with clients to bring their vision to life while maintaining high production standards.
- Built a strong portfolio through innovative video concepts, ensuring client satisfaction and repeat business.
Membership Specialist
BNI Global
02.2023 - Current
- Exceed sales targets by effectively engaging with Members and Prospective Members through various channels, resulting in significant growth in membership acquisition
- Successfully communicate and demonstrate the company’s value to prospective Members, facilitating successful visits and increasing conversion rates for enhanced customer success
- Recognized for attention to detail and a strong sense of urgency, ensuring accurate and timely execution of sales tasks, contributing to improved team efficiency and customer success outcomes
- Achieve and surpass productivity goals, drive exceptional team performance and revenue generation to support customer success initiatives
- Provide constructive feedback on sales-related issues and contribute to developing enhanced processes and maximizing customer satisfaction
- Foster a positive and collaborative work environment, promote teamwork, and support team members in achieving objectives
- Leverage advanced systems and technology to streamline sales operations, optimize the customer experience, and elevate customer satisfaction
Front Desk Agent
Courtyard by Marriott
06.2022 - 07.2024
- Demonstrate exceptional customer service skills, ensuring a smooth and hassle-free experience for all guests
- Provide accurate and relevant information, meeting guest needs and enhancing satisfaction
- Utilize computer systems and electronic codes to handle guest data and preferences efficiently
- Proactively respond to guest requests, promptly addressing and resolving issues while communicating effectively with management
- Maintain composure and attentiveness during emergencies and periods of high hotel activity, ensuring guest safety and a calm environment
- Exhibit professional and courteous telephone etiquette, promptly answering calls and accurately recording guest requests and complaints
- Manage customer interactions, defuse anger, gather information, and resolve conflicts
- Deliver warm and welcoming greetings, creating a positive first impression for guests
- Adapt to additional responsibilities, contributing to the overall smooth operation of the hotel
Recruiting Coordinator/HR Operations Assistant
Townsquare Media
05.2022 - 11.2022
- Implemented and optimized a candidate management system, improving efficiency and reducing time-to-hire
- Analyzed and generate comprehensive reports on candidate pipeline, recruitment metrics, and hiring trends, providing valuable insights for decision-making
- Utilized applicant tracking system (ATS) to post job positions and tracked job postings for accuracy and visibility
- Successfully managed and utilized multiple job boards, including LinkedIn and Indeed, to attract a diverse range of qualified candidates
- Ensured compliance with Equal Employment Opportunity (EEO) regulations by providing accurate and up-to-date information during the hiring process, promoting fairness and inclusivity
- Streamlined onboarding, payroll, and employee file management processes, resulting in seamless transitions and accurate record-keeping
- Maintained open and effective communication channels with stakeholders, addressing inquiries and providing HR guidance to ensure a positive customer experience
Team Lead
Target
04.2019 - 06.2022
- Achieved exceptional customer success by enhancing the guest experience, increasing customer satisfaction, and positive feedback
- Utilized strong problem-solving skills to address guest concerns promptly and effectively, ensuring a seamless experience and contributing to overall customer satisfaction
- Demonstrated expertise in Guest service fundamentals, leading to improved sales performance and heightened customer satisfaction
- Led and managed a team of 25+, fostering a positive work environment and driving customer satisfaction through collaborative efforts
- Played a pivotal role in recruitment, selecting, and onboarding qualified candidates to contribute to the overall customer success strategy
- Identified opportunities for sales growth, optimized guest interactions, and implemented promotion strategies to drive revenue and enhance customer experience
Education
Bachelor of Arts - Communication
University of North Carolina at Charlotte
Bachelor of Arts - Africana Studies
University of North Carolina at Charlotte
Skills
- Problem Solving
- Attention to Detail
- Teamwork
- Time Management
- Customer Relationship Management
- Active Listening
- Video production
- Video editing
- Social media content
- Visual storytelling
- Adobe creative suite
- Client communication
Timeline
Videographer/ Social Media Manager (Volunteer)
Raise a Child Carolinas
09.2024 - Current
Owner/CEO
Let's Brandstorm LLC
05.2024 - Current
Membership Specialist
BNI Global
02.2023 - Current
Front Desk Agent
Courtyard by Marriott
06.2022 - 07.2024
Recruiting Coordinator/HR Operations Assistant
Townsquare Media
05.2022 - 11.2022
Team Lead
Target
04.2019 - 06.2022
Bachelor of Arts - Africana Studies
University of North Carolina at Charlotte
Bachelor of Arts - Communication
University of North Carolina at Charlotte
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